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AMC Technology, LLC, is a global provider of multi-channel contact center integration software. Recently, they’ve announced successful re-certification with SAP for the several connectors within its solution suite. These connectors include AMC Telephony Connector for Cisco ICM and AMC Telephony Connector for Cisco UCCX. Connectors for the MCIS 5.3 product recently achieved “Certified for SAP […]

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Calabrio, Inc., recently released an all new design of its Web 2.0-based Calabrio ONE enterprise software suite. This solution is the first workplace optimization suite to draw on proven techniques of the social web to deliver tools that are flexible yet simple to support. A hallmark of the Calabrio ONE suite is their personalized dashboard […]

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Alternate Access, recently installed a Wave IP 2500 (TM) phone system at the office of Chapel Hill, N.C.-based Management Services On-Call. The phone system provides them with comprehensive call center capabilities, enabling its staff of nearly 30 to manage client call flow through such features as call queues. With this new implementation, Management Services On-Call […]

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Wightman Telecom continues to show its century-long commitment to superb customer service by partnering with Telax, a provider of hosted call center solutions. Wightman has established itself as a trusted telecommunications company in the mid-western Ontario region, serving both residential and business customers since 1908. Wightman V.P. and General Manager, Tom Sullivan, says this latest […]

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Financial Management Solutions, Inc., or FMSI, recently announced that Tyndall Federal Credit Union of Panama City, FL has experienced a 70 percent reduction in call center hold times since they deployed their FMSI Contact Center Management System solution. Contact Management System gives agents the ability to schedule themselves on forecasted call volumes which optimizes contact […]

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Aayuja chose Cogent’s Dialog VoIP software recently when they needed a platform to record, evaluate, monitor and archive the performance of its call center agents. This was their first venture into the call recording industry. Aayuja had its eye on Cogent for its ability to adapt and also their innovative way of capturing IP traffic. […]

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Telax Hosted Call Center recently launched Skype integration, allowing users of their platform to route and manage incoming calls received from a Skype ID. The ACD channel expansion increases social media management options. With their 3.0 contact center solution, they already integrate with a number of digital media channels such as email, chat, Facebook and […]

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