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inContact recently announced that an expanding U.S. based outsourcer has selected their inContact solution to best serve its growing industry clientele. inContact is a provider of on-demand call center software and call center agent optimization tools helping around the globe to create profitable customer experiences with a powerful portfolio of cloud-based contact center software solutions. […]

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Ameyo is becoming the technology platform that is helping to create successful telemarketing processes of Positive Response Telemarketing Agency, or PRTA, in Australia. Ameyo is an IP-based call center solution from Drishti-Soft Solutions in India. With Ameyo, PRTA not only achieve automation of outbound processes but also reduced the turnaround time for each new campaign […]

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Enghouse Systems Limited recently announced an agreement with Syntellect, Inc., a wholly owned subsidiary of Enghouse, to acquire the business and operations of CosmoCom, Inc. for a cash price of $20,000,000, subject to certain adjustments. CosmoCom’s annual revenues for fiscal year 2010 were approximately $17,600,000. The agreement is subject to customary conditions at its completion. […]

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