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Calabrio, Inc., recently released an all new design of its Web 2.0-based Calabrio ONE enterprise software suite. This solution is the first workplace optimization suite to draw on proven techniques of the social web to deliver tools that are flexible yet simple to support. A hallmark of the Calabrio ONE suite is their personalized dashboard […]

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Alternate Access, recently installed a Wave IP 2500 (TM) phone system at the office of Chapel Hill, N.C.-based Management Services On-Call. The phone system provides them with comprehensive call center capabilities, enabling its staff of nearly 30 to manage client call flow through such features as call queues. With this new implementation, Management Services On-Call […]

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Wightman Telecom continues to show its century-long commitment to superb customer service by partnering with Telax, a provider of hosted call center solutions. Wightman has established itself as a trusted telecommunications company in the mid-western Ontario region, serving both residential and business customers since 1908. Wightman V.P. and General Manager, Tom Sullivan, says this latest […]

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Financial Management Solutions, Inc., or FMSI, recently announced that Tyndall Federal Credit Union of Panama City, FL has experienced a 70 percent reduction in call center hold times since they deployed their FMSI Contact Center Management System solution. Contact Management System gives agents the ability to schedule themselves on forecasted call volumes which optimizes contact […]

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Aayuja chose Cogent’s Dialog VoIP software recently when they needed a platform to record, evaluate, monitor and archive the performance of its call center agents. This was their first venture into the call recording industry. Aayuja had its eye on Cogent for its ability to adapt and also their innovative way of capturing IP traffic. […]

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Telax Hosted Call Center recently launched Skype integration, allowing users of their platform to route and manage incoming calls received from a Skype ID. The ACD channel expansion increases social media management options. With their 3.0 contact center solution, they already integrate with a number of digital media channels such as email, chat, Facebook and […]

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Five9, Inc. announced recently that their Five9 Virtual Call Center Release 8 was a recipient of the 2010 INTERNET TELEPHONY Product of the Year Award. The Five9 Virtual Call Center is leading on-demand call center software in the marketplace. It delivers vigorous call center capabilities, can be rapidly deployed, and has lowered costs for call […]

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Vector BPO has recently announced the launch and public availability of the industry’s most lucrative partner and customer referral program. Their new program is known as Cash4CallCenterReferrals program and is beneficial to anyone seeking profit by expanding the offshore call center industry. Referral partners may earn up to $1000 per full time equivalent (FTE) with […]

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A recent press release announced inContact has been selected as the new provider of on-demand call center software and call center agent optimization tools for a quality healthcare provider. inContact has been selected by a regional healthcare delivery network which includes hospitals and health centers. inContact was selected over three other providers due to the […]

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Drishti-Soft Solutions has launched a new advanced application suite for outbound call centers to ensure compliance to the Telecom Regulatory Authority of India or TRAI. The solution has been named AmeyoXchange and it is an advanced contact center offering that enables easy compliance for telemarketing processes and their many regulations. Telemarketers in India have been […]

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