Five9, Inc. announced recently that their Five9 Virtual Call Center Release 8 was a recipient of the 2010 INTERNET TELEPHONY Product of the Year Award.

The Five9 Virtual Call Center is leading on-demand call center software in the marketplace. It delivers vigorous call center capabilities, can be rapidly deployed, and has lowered costs for call centers around the globe.

Five9 software processes over one billion telephone calls per year with inbound and outbound call centers and works with tens of thousands of agents worldwide.

The new Five9 Virtual Call Center Release 8 adds Speech Recognition to the Self-Service Interactive Voice Response. This feature may be ordered from Five9 as a standalone product or in combination with either Five9 Inbound or Blended Call Centers.

There are over 100 additional new features provided in this release, including an option for geographic redundancy, a new library of over 100 standard call center reports, expanded Cloud APIs and more.

Five9’s Chief Technology Officer, Jim Dvorkin, says they are thankful for the industry recognition of their ongoing technology leadership and innovation in the on-demand call center software market.

Dvorkins says they will continue to leverage the largest engineering team in the market to deliver robust, full-featured call center solutions that take their customers’ operations to the next level.

The 2010 Product of the Year winners are published in the February 2011 issue of INTERNET TELEPHONY magazine, which has been the authority in IP communication since 1998.

Five 9 is a leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. Their award-winning Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents.

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