Call Center Software Resource Center

Insidecallcenter.com has conducted extensive research to compile call center software related information, all in one place. Here you will find helpful call center white papers and case studies, videos and other media and a list of upcoming call center industry events.

Upcoming Events

ATSI 2011 Annual Conference
Call Center Week 2011
ATA National Convention Sponsors & Exhibitors
International Contact Center Expo and Conference
IQPC Call Center Summit 2011

White Papers and Case Studies

The True Cost of Attrition

No Hardware: Making the Case for a Hosted Call Center

The New Mantra: The ‘Agent’ is King

Convergys Intelligent Self-Service Solution

On-Demand Contact Center Solutions: The Six Myths

Finally, a Simple Way to Deploy a Customer Contact Center

Media Around the Web

Telax Hosted Call Center Solution
Cloud Call Center By CallFire
Salesforce.com Service Cloud 2 Demo