Company Plans to Ramp to Nearly 250 Global Agents on inContact Contact Routing Solutions and Cloud WFM SALT LAKE CITY (March 07, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading multi-national software company selected the inContact contact routing and workforce [...]
Company to Implement Cloud Contact Routing and Workforce Management Solutions SALT LAKE CITY (February 16, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading distributor of nutritional supplements and skincare products selected the inContact contact routing and workforce management (WFM) solutions [...]
SALT LAKE CITY (February 14, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Wednesday, February 29, at 4:30 p.m. Eastern Time to discuss results for fourth quarter and year-end 2011. Financial results will be issued in a press [...]
Company Consolidates Contact Routing, Customer Survey, Screen Recording and Quality Management with Leading Cloud Contact Center Provider SALT LAKE CITY (February 09, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that one of the nation’s leading performance apparel manufacturers has selected the inContact [...]
4Q total orders grow 17 percent year-over-year; 2011 total orders grow 28 percent year-over-year 4Q cloud-based orders grow 500 percent year-over-year; 2011 cloud-based orders grow 179 percent year-over-year Cloud-based orders grow to 23 percent of total orders in 2011, more than double the 11 perce INDIANAPOLIS (February 01, 2012) – Interactive Intelligence Group Inc. (Nasdaq: [...]
“Quick Spin” program designed to further reduce risk of migrating to communications-as-a-service INDIANAPOLIS (October 17, 2011) – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, will launch a trial program called Quick Spin that enables organizations to sample for free the company’s communications-as-a-service offering. The Interactive Intelligence CaaS [...]
RightNow CX Includes New Twitter Capabilities to Help Service Agents Ensure Great Customer Experiences on the Social Web BOZEMAN, Mont. (September 06, 2011) – RightNow’s (NASDAQ: RNOW) latest release of RightNow CX, the customer experience suite, is now generally available. RightNow CX boasts new features including Agent Desktop Twitter Following and tight integration between Intent [...]
Inova Solutions achieves interoperability with Aspect Unified IP CHARLOTTESVILLE, Va. (August 25, 2011) – Today Inova Solutions announced its powerful middleware product, Inova LightLink®, is compliant with Aspect® Unified IP® 6.6 and 7.0, Aspect’s next-generation unified contact center platform. LightLink connects to databases, workforce management systems, outbound dialers, and automatic call distributors, such as Aspect [...]
inContact Plug-in Agent Honored for Exceptional Innovation SALT LAKE CITY (August 10, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that TMC named the inContact Plug-in Agent as a 2011 TMC Labs Innovation Award winner presented by its publication, INTERNET TELEPHONY. The [...]
Company reports recurring revenue growth of 31%, and earnings per share ahead of guidance BOZEMAN, Mont. (July 27, 2011) – RightNow® (NASDAQ:RNOW) today announced results for the second quarter ended June 30, 2011. Second quarter 2011 financial highlights included: Total revenue was $54.8 million, an increase of 26% over Q2 2010 Recurring revenue was $45.4 [...]