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The value of delivering a great customer experience takes center stage INDIANAPOLIS (June 18, 2013) – Interactive Intelligence Group Inc. (Nasdaq: ININ) had record attendance at its annual global Interactions 2013 conference, drawing 1,800-plus attendees from 35 countries. The company, which provides unified IP business communications software and services to enterprises and contact centers worldwide, […]

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Leading cloud portfolio will help ensure a competitive edge with inbound/outbound, multichannel service approach SALT LAKE CITY (June 18, 2013) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a major regional utility will move from its premise system to the inContact cloud […]

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SALT LAKE CITY (October 24, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Thursday, November 1, at 4:30 p.m. Eastern Time to discuss results for third quarter 2012. Financial results will be issued in a press release after […]

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Powerful Cloud Portfolio Earns High Scores in Annual Evaluation SALT LAKE CITY (October 04, 2012) –  inContact, the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced it has received the prestigious Frost & Sullivan North American Cloud Contact Center Solutions Company of the Year Award for 2012. (Logo: […]

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Software Magazine Ranks inContact as one of the World’s Largest Software Companies SALT LAKE CITY (September 25, 2012) –  inContact, a leading provider of cloud contact center software and contact center agent optimization tools, today announced its debut in Software Magazine’s Software 500 competitive ranking of the world’s largest software and service providers, now in […]

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INDIANAPOLIS (September 13, 2012) – For the third consecutive year, Frost & Sullivan has honored Interactive Intelligence Group Inc. (Nasdaq: ININ) with its Company of the Year, Contact Center Systems North America, 2012 award. The Frost & Sullivan contact center award is based on objective research backed by its decision support matrix methodology. This methodology […]

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Leading Cloud Contact Center Software Provider Adds Key Functionality to Outbound Campaigns, Customer Chat, Real-time Contact Center Dashboards and International Language and Standards Support SALT LAKE CITY (September 06, 2012) – inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of its […]

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SALT LAKE CITY (August 29, 2012) – inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact CRM Plug-in Agent as a recipient of a 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the premier publication in CRM, contact center and […]

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Solution Will Enhance Agent Effectiveness and Provide Built-in Recording for an Improved Contact Center Experience SALT LAKE CITY (August 02, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a national bank has selected the inContact cloud blended dialer to power its loan […]

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Robinson’s Experience a “Perfect Fit” to Lead inContact Through Next Stage of Aggressive Growth SALT LAKE CITY (July 17, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software, today announced the expansion of its executive management team with the appointment of Bill Robinson as Executive Vice President of Worldwide Sales.  Robinson will […]

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