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Latest version of Interaction Process Automation(TM) (IPA) designed for faster business process development, reduced costs, and improved ease of use INDIANAPOLIS (August 07, 2012) – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released an upgraded version of its communications-based process automation application, Interaction Process Automation(TM) (IPA). […]

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ANTWERP, Belgium (January 31, 2012) – Ferranti Computer Systems has announced today that its MECOMS(TM) 2012 Solution, offering Customer Information System and Meter Data Management process support for the energy and utilities market, has been awarded the “Certified for Microsoft Dynamics” accreditation. It is the second major version of MECOMS(TM) that has successfully completed the […]

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BOZEMAN, Mont. (December 22, 2011) – RightNow Technologies, Inc. (NASDAQ: RNOW) (“RightNow”) today announced that at the Company’s Special Meeting of Stockholders held today, stockholders voted overwhelmingly to approve the proposed merger with an indirect wholly owned subsidiary of Oracle Corporation (NASDAQ: ORCL) (“Oracle”). Approximately 99.8% of the shares voting at today’s Special Meeting of […]

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Company Will Gain Efficiencies and Improve the Customer Experience by Integrating with CRM System and Lowering Telecom Costs SALT LAKE CITY (December 14, 2011) – inContact (NASDAQ:SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that its contact routing solutions and network connectivity offering have been selected […]

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New Multi-Million Dollar, Fully Redundant Network Will Support Multi-National and European Customers as Company Expands International Reach SALT LAKE CITY (December 07, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced the availability of the company’s multi-million dollar build-out of its full European […]

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Partnership Makes Best-in-Class WFO Solutions Available to Contact Centers of All Sizes in a Pay-as-You-Go, Software-as-a-Service Model SALT LAKE CITY (October 26, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center workforce optimization tools, today announced the extension of its partnership with Verint® Systems Inc. (NASDAQ: VRNT), a […]

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Keynote Speakers Include Yahoo!, American Express, Sirius XM Radio, Match.com, KLM and Gartner BOZEMAN, Mont. (October 24, 2011) – The RightNow (NASDAQ:RNOW) 2011 Global Summit Series kicks off in the Americas on October 24 -26 at The Broadmoor in Colorado Springs. Summit 2011 Europe will be held October 31-November 2 at the Celtic Manor, UK […]

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By Moving to the Cloud, Contact Center Management Can Focus on Corporate Growth Rather than Systems Maintenance SALT LAKE CITY (October 24, 2011) – inContact (NASDAQ:SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that a premier retailer of clothing and home decor products has selected inContact […]

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RightNow to Webcast Analyst Day Presentations BOZEMAN, Mont. (October 18, 2011) – RightNow® (Nasdaq: RNOW) today announced that it will issue its earnings for the third quarter ended September 30, 2011 before the market opens on Tuesday, October 25, 2011. RightNow will host a conference call to discuss the results at 6:00 a.m. Mountain Time […]

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Call Center is Mission Critical to Achieving Profitability and Customer Service for Company’s $250 Million Product Line SALT LAKE CITY (September 29, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading weight loss company has selected the inContact cloud call […]

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