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Cloud Will Enable Organization to Streamline Operations Across Four Centers and Cost-Effectively Manage Holiday Staffing Peaks SALT LAKE CITY (April 25, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a leading online retailer selected inContact to power its customer support contact center. […]

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Veritape, a provider of call recording solutions, recently announced a partnership with ExoIS, an information security and compliance firm, to make its CallGuard call center security technology a core piece of the ExoIS PeepSafe portal. Maintaining call center security is challenging for managers because of high staff turnover rates and multivector threats coming from different […]

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Do you think the only interactions a customer has with your company is through your call center and sales? Unfortunately, there are numerous overlooked touch points where a customer will interact with your company. You need to identify and prepare your entire touch point chain in order to give positive impressions to customers. Understand how […]

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Balancing service and cost is always a difficult task. Some could argue it’s the most difficult to do. Consider the following:  You are the manager of your division. The CEO wants you to cut costs–sales are slow and the economy is puzzling physicists worldwide with its similarity to a black hole. The CEO tells you, […]

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Think your call center performance doesn’t matter? Do you put customer service on the periphery of your priorities?  According to Purdue University, 92% of customers form their opinion about company based on their call center. Bain Consulting found that 90% of business executives see customer service as integral to future success yet the same study […]

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Former Charles Schwab Executive to Enhance Service Offering SANTA CLARA, Calif. (April 26, 2011) – LiveOps, the leader in cloud-based enterprise call centers, announced Tuesday that John Nai has joined the company as Senior Vice President of Service Delivery. Building on 22 years of experience in data center operations and infrastructure engineering, Nai will be […]

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