Drishti-Soft Solutions has launched a new advanced application suite for outbound call centers to ensure compliance to the Telecom Regulatory Authority of India or TRAI. The solution has been named AmeyoXchange and it is an advanced contact center offering that enables easy compliance for telemarketing processes and their many regulations.

Telemarketers in India have been instructed by TRAI to check with the National Do Not Call registry and scrub their call lists before making calls. Company officials believe AmeyoXchange’s DND database management and DND number blocking capability for outbound call will comply with UCC regulations.

Their solution is compact and includes functionalities demanded by call centers like conference, transfer and hold. It also provides end-to-end voice logging for supervision and quality monitoring. The Ameyo application platform provides scalability with more than 1000 channels in single setup.

Furthermore, this solution makes the Java-based app platform an even greater solution by allowing it to be further upgraded with several on-demand features. Some of these features include CTI, a news alert predictive dialer and IVRS for a complete communication suite.

Sachin Bhatia, vice president of Drishti-Soft, shared in a statement that the AmeyoXchange is a benchmarked solution that uses only tested components of the Ameyo suite and other proven Telephony Technologies to deliver carrier-grade performance and reliability. The company stresses that it does not compromise on components and commits to a more than 99.5 percent uptime guarantee, without redundancy.

It was reported in January that Drishti-Soft had unveiled these latest CIM applications for contact centers at a seminar in Singapore, appealing to a wide audience base in this growing region.

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