Fonality seems to be North America’s fastest growing business communications company as they recently announced their one billionth contact center phone call.

This huge milestone reflects over 4,800 deployments as the adoption of Fonality’s cloud-based contact center solutions continue to change how fast-growing businesses deliver excellent customer service.

Fonality is deployed across a variety of industries and their cloud-based model provides businesses from ten to 250 agents with the same full-featured services of traditional on-premise IP systems without costly hardware, infrastructure or lengthy execution.

Enabling contact centers of any size, Fonality will ensure benefits of Fortune 500 features at a low cost of ownership, up to 60 percent less than legacy providers by leveraging VoIP and Unified Communications capabilities.

Fonality Heads Up Display delivers such features as real-time contact center metrics, drag and drop call management, presence, email integration, secure chat and visual voicemail, and their award-winning UC dashboard is easy to use, but simple and affordable.

Chief Technology Officer for Fonality, Rick Bushell, says more and more businesses are recognizing that their entire organization can benefit from contact center features, such as skills-based routing, to improve productivity and strengthen customer loyalty.

Bushell adds that regardless of the size or scope of a contact center, with Fonality, employees can be more effective and productive without the high costs typically associated with these capabilities.

Fonality Heads up Display provides a color-coded status of all customer service and sales team activities, including current and pending calls. Managers have 360-degree views of all communications within the contact center with features such as permission-based call monitoring of both in office and remote agents, as well as providing comprehensive performance metrics.

Fonality Heads up Display can also be incorporated with business apps like Salesforce, NetSuite, Vanilla Soft or SugarCRM to provide real-time customer information.

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