Customer Inter@ction Solutions

Published on February 6, 2007 in Computer Software, Technology


Salesforce Service & Support and Salesforce Partner Relationship Management Recognized for Outstanding Innovation

SAN FRANCISCO (February 06, 2007) – [NYSE: CRM], the market and technology leader in on-demand business services, today announced that Salesforce Service & Support and Salesforce Partner Relationship Management (PRM) have each received a 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine ( Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.

“Giving employees a true 360 degree view of their customers and partners is fundamental to their success, and to the success of the entire company. Salesforce Service & Support and Salesforce PRM not only make critical business information accessible, but also enable cross-functional collaboration that drives sales and greater efficiencies,” said Marc Benioff, chairman and CEO of “These awards are further testament to the value that Salesforce applications deliver for managing customer service and partner relationships, and reinforce our leadership in delivering on-demand enterprise solutions.”

Salesforce Service & Support is an on-demand service and support application designed to help companies achieve the superior service levels that result in competitive differentiation and increased revenues. Combining the cost-saving benefits of on-demand computing with robust multichannel service capabilities, Salesforce Service & Support enables companies to truly improve the customer experience while reducing operational costs.

With Salesforce PRM, companies are able to extend all of the benefits of Salesforce SFA to their indirect sales channels – including access to leads, collaboration on deals, and locating important sales and marketing data. Salesforce PRM’s seamless integration with Salesforce SFA gives companies a complete view of their entire sales pipeline using the planning and forecasting tools users already know and use with Salesforce SFA. Salesforce PRM’s ease-of-use ensures high partner adoption and streamlines communication between vendors and partners.

“Customer Inter@ction Solutions is proud to bestow with these 2006 Product of the Year Awards. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “ has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit

Source: salesforce

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