Leading Regional Bank Chooses inContact to Unify Multi-site Contact Center Operations

Published on April 30, 2013 in Networks, Technology


Award-winning Cloud Platform Will Enhance Multi-channel Customer Experience Across Three Centers

SALT LAKE CITY (April 30, 2013) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading regional bank has selected the inContact cloud portfolio to enhance service delivery across multiple contacts centers and more than 1000 agents. Prior to selecting inContact, the bank had a disparate environment that included premise-based call center technology from several legacy vendors.

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Paul Jarman , inContact CEO noted, “inContact’s multi-channel customer interaction management solution is extremely appealing to enterprise customers as these larger contact centers require robust functionality to handle a wide variety of customers with highly individualized needs, and across a growing array of channels. Our cloud platform helps to unify operations and seamlessly delivers interactions to the best agent at the time the customer needs, regardless of location.”

Looking to support their clients with a superior experience in both inbound and outbound interactions, the company sought to increase efficiencies and functionality with multi-channel routing and dialer in a flexible cloud system. inContact will deliver a complete solution that includes cloud ACD/IVR, workforce management, CRM integration, quality management, screen recording and business consulting.

“Our powerful cloud platform helps harmonize operations and support all the ways that customers want to communicate today,” Paul Jarman said. “We help companies deliver more personalized service for customers with a system that is more efficient for agents, and that gives contact center managers a complete view of their entire operations. This new win is another great example of why larger companies are moving to the cloud to achieve their strategic service goals.”

More Information

  • Learn about our ground-breaking new cloud software release: http://www.incontact.com/call-center-industy-news/incontact-announces-major-new-release-award-winning-cloud-contact
  • For more information cloud ACD, IVR and CRM integration: http://www.incontact.com/call-center-solution-finder
  • Follow @inContact on Twitter: www.twitter.com/inContact 
  • Become a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.

Source: inContact

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