Misys to Deploy Salesforce Customer Portal to 55,000 Users

Published on May 7, 2008 in Computer Software, Technology


Now salesforce.com’s largest EMEA deployment, Misys will use customer portal to reduce costs and to improve customer satisfaction levels

LONDON (May 07, 2008) – Salesforce.com, [NYSE: CRM] the market and technology leader in Software-as-a-Service and Platform-as-a-Service, has announced global application software and services provider Misys is using salesforce.com to increase customer satisfaction and reduce overall service delivery costs across multiple business units. In addition to 2,500 employees already using Salesforce Call Center, Misys will deploy the Salesforce Customer Portal to 55,000 users, making it salesforce.com’s largest EMEA deployment.

Using Salesforce Call Center and Salesforce Customer Portal, Misys is consolidating multiple support processes and self-service sites. Misys had created a personalized destination for self-service, and dramatically increased customer usage of the portal. Through self-service, Misys has been able to reduce the processing time of high priority cases by over 50 percent in just 10 months. They expect this trend to accelerate with the increased functionality available through the Salesforce Customer Portal.

Misys is one of the 41,000 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of January 31, 2008. Revenue and subscribers will be recognized as the service is delivered.

“When looking to develop such an important portal for our business, a destination for self-service, it was vital we got it right and that customers were able to benefit from the improvements,” said Mike Lawrie, CEO of Misys. “Being able to quickly deliver on those goals and deliver benefit to our customers is vital within a fast-paced and competitive industry.”

“IT investment must be aligned to addressing real business needs,” said Lindsey Armstrong, president EMEA at salesforce.com. “Organisations want to see improvements within core business processes and they want to see them sooner rather than later. The days of being able to leisurely roll out customer service applications over a two-year period are now resigned to history.”

“Businesses are seeing better results, more quickly and more cost-effectively by moving development to Software-as-a-Service and Platform-as-a-Service from salesforce.com.”

Source: Salesforce

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