RightNow Voice Wins Speech Technology Excellence Award From Customer Inter@ction Solutions Magazine

Published on June 12, 2006 in Computer Software, Technology


Bozeman, Mont (June 12, 2006) – RightNow(R) Technologies (NASDAQ: RNOW) today announced that RightNow Voice(TM) has received Customer Inter@ction Solutions magazine’s Speech Technology Excellence 2006 award.

The magazine’s editors praised the solution’s ability to integrate voice-based automation into core service, marketing and sales processes, as well as its usefulness in ensuring a “consistent message and overall customer experience” across all communication channels. They also cited RightNow’s on demand delivery model, which removes barriers to voice/speech adoption.

Customer Inter@ction Solutions created the awards to keep its readers informed about the “best of the best” in speech technology and to recognize superlative vendor achievements in this growing market.

RightNow Voice significantly improves the quality of the customer experience companies provide over the phone, while at the same time reducing operating costs through self-service. It includes several packaged applications, including incident management, self-service, password reset, and survey management.

RightNow is the only enterprise software solutions vendor with its own native voice applications.

“RightNow uniquely enhances the quality and efficiency of the voice channel, while at the same time ensuring that channel’s seamless integration with web, email and chat,” Joseph G. Brown, RightNow’s vice president of voice solutions, said. “This comprehensive approach to customer communications enables us to deliver a tremendous competitive advantage to companies that want to differentiate themselves by the quality of their customer experience–even as they drive down their contact center costs.”

Source: RightNow

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