UCN inContact Signs Agreement with RightScale

Published on October 7, 2008 in Computer Software, Technology


Salt Lake City (October 07, 2008) – UCN Inc. (NASDAQ: UCNN), a leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a one year, renewable agreement with California-based RightScale, Inc. for inContact┬«, the award-winning software-as-a-service (SaaS) application for contact centers.

RightScale, the leader in cloud computing management, delivers the management platform, tools and expertise that enable companies to create scalable Web solutions for reliable, easy to manage and affordable cloud computing services. As a result of rapid growth, RightScale requires a telephony infrastructure with on-demand scalability.

RightScale’s vice president of services, Chris Fowler, came to know the flexibility and effectiveness of inContact at his previous company, a current inContact customer since 2005. “I didn’t seriously consider anything else,” said Fowler. “From my previous experience with inContact, I knew it would give our services department the unique ability to make scalable changes while maintaining independent functionality.”

Since RightScale is planning global expansion, it also needed a solution that provided the distributed network and intelligence critical to this endeavor. Fowler realized he could build the ideal platform with inContact: “I knew inContact would be a big part of our groundwork for expansion. As we grow, we now have the flexibility to route calls to remote agents in various time zones around the world.”

Paul Jarman, UCN CEO, commented: “The customer loyalty Chris has brought with him to RightScale is pillar to our business philosophy. Our inContact ACD was designed with patented technology to help companies like RightScale advance their operations efficiently and effectively, and benefit from the capabilities of our robust, on-demand platform. RightScale also illustrates how a small to mid-size company can affordably deploy an international growth strategy using the scalable capabilities of inContact.

Source: incontact

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