Voxify Named Innovation Partner of the Year by Genesys Telecommunications Labs

Published on May 7, 2009 in Computer Software, Technology


Voxify awarded for innovation in Interactive Voice Recognition (IVR) solutions for contact centers

Alameda, CA (May 07, 2009) – Voxify┬«, the company that develops, deploys and manages integrated speech solutions to automate customer interactions today, announced that it has been recognized with the Innovation Partner of the Year Award by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU). The Innovation Partner of the Year Award was presented at the annual Genesys G-Force customer and partner conference in Orlando, Florida.

The Innovation Partner of the Year Award distinguishes the company that brought to market the most innovative and best performing solutions for Genesys customers. In 2008, Genesys introduced the intelligent Customer Front Door(TM) (iCFD) which is a “virtual front door” that greets callers and provides a personalized, cross channel experience. Underlying the iCFD is an intelligent self-service application that combines customer data from across the organization with business logic.

As a leading provider of iCFD solutions, Voxify has taken customer experience to new levels at a number of high-profile corporations in the financial services, retail and travel sectors. Voxify’s iCFD offering comes pre-integrated with the Genesys Dynamic Contact Center. By working closely with Genesys, Voxify delivers fully automated inbound and outbound, multi-channel, speech applications that enhance the customer experience through:

o Convenience: short wait times, service available 24/7/365, in any channel
o Competence: customer is routed to the right live or automated resource the first time
o Personalization: incorporates information from the caller’s profile and history
o Proactive Service: engages customer with relevant information to offer services and generate revenue

Voxify’s managed service model ensures constant monitoring, tuning, reporting, and the “ageless” performance of its iCFD solutions. Through its groundbreaking Intelligent Interaction Center(TM), Voxify is the first company to deliver a managed service to on-premise iCFD deployments.

“Genesys’ technology leadership combined with Voxify’s application innovation creates unparalleled next-generation customer service solutions,” said Dave York, vice president, North America sales, Genesys. “Voxify has consistently demonstrated the ability to deliver solutions that lead the industry in automation capability and deployment flexibility.”

“Voxify’s innovative self-service applications are core to the intelligent Customer Front Door,” said John Gengarella, CEO, Voxify. “Now more than ever, we see a corporate priority to drive customer loyalty while reducing the cost to service. Voxify’s solutions deliver the game-changing customer experience with an economic model that ensures the necessary ROI.”

For more information about Voxify, please visit www.voxify.com. For more information about Genesys or the Genesys Partner Program, please visit www.genesyslab.com.

Source: voxify

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