Western Canada’s Largest School Board Launches Telax Hosted Call Center

Published on October 20, 2009 in Computer Software, Technology


CALGARY (October 20, 2009) – Western Canada’s largest school board, the Calgary Board of Education (“CBE”), launches Telax Hosted Call Center this week to support the growing service demands on its IT Department Helpdesk. “We’re very excited about having CBE as a customer,” said Telax founder and CEO, Mario Perez. “Our solution brings a lot of value to non-traditional call center spaces like this one.”

The 24-month contract was secured by Telax following a successful bid in response to a Calgary Board of Education RFP, which closed on March 12, 2009. The RFP stressed the importance of scalability, reliability, location portability and features.

The CBE, which boasts an annual budget of $940 million, precluded hardware-based solution providers from responding to the RFP, indicating that it was seeking “a hosted solution” and that all solution-specific equipment should be “owned, hosted and maintained by the service provider.”

The contract for the cloud-based call center solution provided by Telax runs for 24-months with multiple subsequent option years. Telax secured a similar contract earlier this year with the Dallas Independent School District, the 12th largest school district in the United States.

Source: Telax

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