LiveOps Review

With strong roots in both entrepreneurship and engineering LiveOps offers a unique blend of a vibrant online agent community and a technology platform. With this unique mix, LiveOps is a very comprehensive and flexible call center solution.
LiveOps has created the largest marketplace for call center workers, uniting independent agents with companies all over the world. LiveOps enables independent agents to work on their terms in any location, and at any time. Independent agents have expressed their satisfaction of working from home on a schedule they chose, while eliminating their daily commute and saving money on rising gas prices.

What LiveOps does

LiveOps provides best-in-class on-demand call center technology, as well as virtual call center services through a network of over 20,000 independent home agents, to hundreds of companies in both direct response and enterprise markets. In the direct response market, LiveOps has gained the undisputed reputation as the best performing virtual call center, with 30% more revenue per campaign than traditional outsourcers. For the enterprise market, LiveOps helps companies transform their traditional call center into a more flexible, highly scalable, and cost-effective virtual call center model.

Satisfied Customers

eBay, RONCO, MedTronic, Pizza Hut, NationsHealth, Murad, The Sylmark Group, Tristar Products, Aegon, LifeLock, BeachBody.

Call Center Product(s)

  • LiveOps On-Demand Call Center

Call Center Software Key Features

  • The LiveOps solution provides access to a pool of over 20,000 highly qualified agents throughout North America, versus agents located within commuting distance of a brick and mortar call center.
  • With LiveOps, customers can rapidly scale up call center infrastructure when they need it and reduce it when they don’t and have the flexibility to respond quickly to business changes.
  • The LiveOps call center solution lets customers deploy a complete end-to-end call center platform in weeks versus months and pay for agents and technology only when they use them.
  • Companies leveraging the LiveOps virtual agent model and high agent loyalty are lowering their agent attrition rates by up to 90%.
  • LiveOp’s on-demand technology and independent home agent solutions, can be purchased together or independently giving organizations greater flexibility, quality, and scalability than traditional, on-premise call center technology.

Call Center Software Modules

  • Interactive Voice Response (IVR)
  • Inbound Call Routing
  • Outbound Dialer
  • Agent Management
  • Workforce Management
  • Quality Monitoring
  • Reporting and Analytics

Call Center Technology

The LiveOps on-demand call center platform and applications was designed from the ground up to support every step in the virtual call center life cycle. As a result, call centers can rapidly scale technology and agent capacity when call volumes peak, and safely decrease capacity during off-peak hours. With the on-demand, pay-per-minute model, customers never have to pay for idle infrastructure.

Bottom Line

In just five years LiveOps became the undisputed market leader for outsource call centers in the Direct Response market. In the past three years the company has aggressively expanded into the enterprise market with a marquee list of customers in insurance, financial services and retail industries.