Monet Software Review

Monet Software is an inexpensive and reliable call center services provider. Their solutions have a wide range of features that will help increase operational efficiencies, customer service and more. Monet specializes in workforce management, so companies know they can rely on their software.

Monet gives contact centers the solution to their two biggest business issues: meeting service levels and controlling payroll costs. We help businesses leverage their workforce investments for efficient deployment of critical resources and effectively manage its people-processes – significantly impacting customer service levels and business profitability.

What Monet Software does

Monet WFM Live is an affordable and easy to use call forecasting and employee scheduling solution including ACD integration, real-time adherence and intra-day management. Call centers start improving services levels and reducing center without the upfront expenses and IT requirements of traditional workforce management software. Monet helps companies improve service levels, reduce agent turnover and lower overall costs. Monet’s solution is feature rich, easy and fast. Monet is a global company and serves businesses in all types of industries. Their solutions are delivered in the cloud.

Satisfied Customers

Plantronics, Intel, Nex Linx, Arise, Caleris, Interactions, Transactel, Pitney Bowes, Life Line Screening

Call Center Product(s)

Monet WFM Live

Call Center Software Key Features

  • Forecasting: Run simulations to calculate a precise forecast for future call volume, agent requirements and average handle time for any time interval of the day, based on historical data from ACD.
  • Scheduling: Monet’s advanced scheduling engine incorporates all call types and other activities to generate staffing schedules that optimize a wide range of factors, including agent availability, work rules, skills, holidays, breaks, service levels and center budgets.
  • Intra-day Management: A graphical display of agents’ schedules can be manipulated by dragging and dropping breaks, lunches and other exceptions. Real-time updates can be made to required and assigned agents instantly, and display surpluses and shortages for each time period of the day.
  • Exception Planning: The integrated exception calendar simplifies scheduling of agent exceptions such as time off and one-time or recurring training meetings.
  • Real-time Adherence: Compares planned agent activity to actual activities throughout the day, as well as real-time views of forecasted and actual call volumes, handle times and other key performance indicators.

Call Center Software Modules

  • Forecasting
  • Scheduling
  • Inra-Day Management
  • Exception Planning
  • Real-time Adherence
  • Performance Analysis

Call Center Technology

Deployment is fast and easy, as users can get set up within 30 days. Monet’s technology is secure and cloud-based, so minimal IT management is needed. Their solutions are scalable and low-risk. They are delivered as software-as-a-service (SaaS).

Bottom Line

Leading companies in the domestic and global contact center industry have come to recognize that their competitive advantage depends on optimization of their workforce. Call centers across industries choose Monet because of the flexible SaaS model, comprehensive functionality, ease of use, low cost and fast setup. From 15 agents to several thousand agents per deployment, from internal use to outsourcing companies, Monet sets the standard for easy, affordable and robust call center forecasting and scheduling solutions.