Wightman Telecom continues to show its century-long commitment to superb customer service by partnering with Telax, a provider of hosted call center solutions.

Wightman has established itself as a trusted telecommunications company in the mid-western Ontario region, serving both residential and business customers since 1908.

Wightman V.P. and General Manager, Tom Sullivan, says this latest partnership delivers crucial customer care technology that will allow them to continue providing exceptional service to those who are most important to our success, our customers.

Sullivan went on to say that in the end, Telax stood out as the logical choice because their technology is first rate and they subscribe to the core value of putting the customer first.

As part of the partnership, Telax will be entrusted with providing Wightman with customer support infrastructure. Wightman will also enhance its network capabilities, built around the Metaswitch platform, by integrating Telax Hosted Call Center’s multichannel automatic call distribution system.

The system will provide the one-on-one service that has exceeded the expectations of local residents for over one hundred years. In addition, Wightman will focus efforts on providing customers with exceptional client care and technical support for the variety of products and services that deliver the highest level of reliability.

Telax V.P. of Operations, Taras Kapanaiko, says Wightman is known for enhancing its customer’s lives by delivering advanced technologies reliably and with personalized service.

Kapanaiko says Telax is excited to be partnering with a storied organization that has a long track record of bringing innovative solutions to their customers.

Telax Hosted Call Center is based in Toronto, Canada and has been providing cloud-based business solutions to public and private sector organizations since 1999.

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