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Strategic Software Implementation will Optimize the Citizen Service Experience while Saving Taxpayer Dollars SALT LAKE CITY, Oct. 22, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that the Georgia Department of Revenue has selected inContact to help improve the customer service experience for […]

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SALT LAKE CITY (October 15, 2013) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Monday, November 4, at 4:30 p.m. Eastern Time to discuss results for third quarter 2013. Financial results will be issued in a press release after […]

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Multichannel cloud contact center software will replace premise system in 24X7 service hub SALT LAKE CITY (July 02, 2013) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading manufacturer in the home appliance industry will deploy the inContact cloud portfolio to […]

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The value of delivering a great customer experience takes center stage INDIANAPOLIS (June 18, 2013) – Interactive Intelligence Group Inc. (Nasdaq: ININ) had record attendance at its annual global Interactions 2013 conference, drawing 1,800-plus attendees from 35 countries. The company, which provides unified IP business communications software and services to enterprises and contact centers worldwide, […]

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Leading cloud portfolio will help ensure a competitive edge with inbound/outbound, multichannel service approach SALT LAKE CITY (June 18, 2013) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a major regional utility will move from its premise system to the inContact cloud […]

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inContact Meets Strict Requirements for Security, Reliability and Redundancy in the Cloud SALT LAKE CITY (May 29, 2013) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a current Fortune 500 customer is adding another division to be supported by inContact. During the […]

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Award-winning Cloud Platform Will Enhance Multi-channel Customer Experience Across Three Centers SALT LAKE CITY (April 30, 2013) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading regional bank has selected the inContact cloud portfolio to enhance service delivery across multiple contacts […]

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SALT LAKE CITY (April 22, 2013) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, May 2, at 4:30 p.m. Eastern Time to discuss results for first quarter 2013. Financial results will be issued in a press release after the […]

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Growing Network of Resort Destinations serves over 850,000 guests per year SALT LAKE CITY (April 16, 2013) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading vacation timeshare company selected inContact to support more than 300 contact center agents for its […]

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Solutions to Support “Connected” Consumers on Virtually any Mobile Device SALT LAKE CITY (April 01, 2013) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced it has expanded its multi-channel platform with powerful, new device-agnostic mobile solutions. These new capabilities are a direct result […]

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