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Revenues increase 34 percent; bookings increase 44 percent INDIANAPOLIS (July 25, 2011) – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for the three and six months ended June 30, 2011. The company reported revenues of $52.0 million, an increase of 34 percent over […]

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Multi-Billion Dollar Company Will Leverage inContact’s Cloud Contact Center Solutions to Create a Virtual Service Network Across Europe SALT LAKE CITY (July 21, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a Fortune 500 communications company selected inContact to unify the […]

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inContact Cloud Platform Recognized for Superior Contact Center Vendor Solution Innovation in the Americas Region SALT LAKE CITY (July 20, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that the inContact cloud platform was named the gold medal winner in the “Best […]

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Former EVP Marketing at Intervoice (now Convergys) Focuses on Cloud Technology SANTA CLARA, Calif. (July 15, 2011) – LiveOps, a leader in providing services in contact center cloud technologies, named Marie Amoruso Jackson as Senior Vice President of Marketing and co-Director of the LiveOps Foundation. Reporting to the CEO, Jackson will be responsible for the […]

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Leading Global BPO Turns to inContact to Power Growing Campaign for Key Client SALT LAKE CITY (July 14, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that a large global business process outsourcer (BPO) has selected inContact to power a growing blended […]

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FSIS Puts Premium on Exceptional Citizen Services that Comply with April 27 Executive Order RESTON, Va. (July 12, 2011) – RightNow (NASDAQ: RNOW) today announced that the U.S. Department of Agriculture’s (USDA) Food Safety and Inspection Service (FSIS) has implemented RightNow Mobile to enable its new Mobile Ask Karen application. Powered by RightNow CX, the […]

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BOZEMAN, Mont. (July 12, 2011) – RightNow ® (NASDAQ:RNOW) today announced that it will issue its earnings for the second quarter ended June 30, 2011 after the market close on Wednesday, July 27, 2011. RightNow will host a conference call to discuss the results at 2:30 p.m. Mountain Time (4:30 p.m. Eastern Time) on the […]

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Company Will Enhance Enterprise-Wide Customer Experience with inContact Call Routing, Survey and Quality Management SALT LAKE CITY (June 28, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that a global consultancy has selected the inContact call routing, survey and quality management solutions […]

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Former President Sybase 365, a Sybase Company and subsidiary of SAPMaynard Webb to serve as Chairman of the Board SANTA CLARA, Calif. (June 21, 2011) – Today the Board of Directors of LiveOps announced the appointment of Marty Beard as President and Chief Executive Officer effective July 18, 2011. With this appointment Beard, who previously […]

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Company to Enhance Self-Service Offering Using inContact’s Cloud-based IVR Solution SALT LAKE CITY (June 20, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a rapidly growing pre-paid debit card company selected the inContact interactive voice response (IVR) solution to power its […]

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