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inContact Survey of Consumers Underlines the Need for Today’s Companies to Better Understand Consumer Preferences and Customize Services SALT LAKE CITY (March 20, 2013) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the findings of their February 2013 survey, that examined the current […]

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Award-winning Cloud Solution Will Help Unify Service Process Across Four Locations SALT LAKE CITY (March 11, 2013) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a premier travel services company has selected inContact as its enterprise-wide solution that virtualizes four global contact […]

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Intelligent Call Suppression Solution Honored for Exceptional Innovation SALT LAKE CITY (February 05, 2013) –  inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact Intelligent Call Suppression application as a recipient of a 2012 Product of the Year Award from Customer Magazine. inContact […]

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Dynamic Call Volume Scalability, Dashboard Visibility and Rapid Deployment Are Key Reasons for Selecting Proven Cloud Technology SALT LAKE CITY, Feb. 4, 2013 – Many Americans have already received their W-2 Forms, so they know it’s that time of year again – tax season! To help more Americans file their  taxes this year, United Way Worldwide […]

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SALT LAKE CITY (January 10, 2013) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, February 14, at 4:30 p.m. Eastern Time to discuss results for fourth quarter and year-end 2012. Financial results will be issued in a press release […]

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Regional Business Process Outsourcer Will Leverage Integrated Cloud Offering to Support Growth Strategy SALT LAKE CITY (November 13, 2012) –  inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced that Superior Contact, a division of TelNet Worldwide, will deploy the inContact cloud portfolio. Superior Contact, […]

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SALT LAKE CITY (October 24, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Thursday, November 1, at 4:30 p.m. Eastern Time to discuss results for third quarter 2012. Financial results will be issued in a press release after […]

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Interaction Dialer® 4.0 sets new standard for answering machine detection rate; delivers improved ease-of-use, simplified management, and more effective execution of campaigns INDIANAPOLIS (October 22, 2012) – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released a major upgrade to its predictive dialer software, Interaction Dialer®. This […]

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More Than 40% Increase in Attendance Driven by Exciting Keynotes, Industry Speakers and First Annual Customer Awards SALT LAKE CITY (October 18, 2012) – The seventh annual inContact User Conference (ICUC) concluded last week after four days of learning, networking and training designed to improve the overall contact center experience. The event, which posted a […]

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Powerful Cloud Portfolio Earns High Scores in Annual Evaluation SALT LAKE CITY (October 04, 2012) –  inContact, the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced it has received the prestigious Frost & Sullivan North American Cloud Contact Center Solutions Company of the Year Award for 2012. (Logo: […]

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