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N/A (October 15, 2009) – Telax Hosted Call Center today announced the release of a free screen-pop for any edition of Salesforce.com. The Telax screen-pop for Salesforce.com can save an average of twenty seconds per call by delivering real-time customer data to agents just before the call arrives. The free screen pop for salesforce.com can […]

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Leading Consumer Companies, Government Agencies and Industry Experts Gather to Share Customer Experience Insights and See Demonstration of RightNow’s New Social Solution Bozeman, Mont (October 08, 2009) – RightNow (NASDAQ:RNOW) is hosting RightNow Summit ’09, its annual conference where RightNow customers, partners and industry thought leaders gather to discuss the current trends, opportunities and challenges […]

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Five9 Virtual Call Center Suite Release 7.3 improves business processes in Sales and Marketing, Customer Service and Support, Finance and Collections through integrations with leading on-demand CRM vendors Salesforce.com, NetSuite, RightNow and Leads360 PLEASANTON, Calif. (October 05, 2009) – Five9 Inc., the leader in on-demand call center software, announced General Availability (GA) of Release 7.3 […]

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PLEASANTON, Calif. (September 25, 2009) – With a down economy and shrinking budgets, enterprises are focusing on customer service more than ever to retain customers, reduce costs and enhance revenues. Leading contact centers have turned to speech self-service as a strategy to achieve these goals. In an upcoming webinar, Echopass Corporation, the leading provider of […]

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Bozeman, Mont (September 16, 2009) – RightNow (NASDAQ: RNOW) today announced that it has completed its acquisition of HiveLive, Inc., an enterprise-class social platform provider, under a definitive agreement previously announced on September 8, 2009. The acquisition combines RightNow’s on demand customer relationship management (CRM) solution with HiveLive’s innovative platform for customer support, engagement and […]

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Combination of leading on-demand vendors for call center and CRM offers market-leading pre-integrated solutions for selling, marketing or supporting customers by telephone PLEASANTON, Calif. (September 15, 2009) – Five9, Inc., the leader in on-demand call center software announced today that Salesforce.com has certified the new version of the Five9 Virtual Call Center Suite for listing […]

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RightNow First to Blend Social and CRM to Deliver Exceptional Customer Experiences RightNow First to Blend Social and CRM to Deliver Exceptional Customer Experiences (September 08, 2009) – RightNow (NASDAQ: RNOW) has signed a definitive agreement to acquire HiveLive, Inc., an enterprise-class social platform provider. The acquisition will combine RightNow’s on demand customer relationship management […]

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Dynamic Agent Desktop Now Includes Graphical, Drag and Drop Designer to Define Workflows and Guide Agents through Complex Customer Interactions Bozeman, Mont (August 24, 2009) – RightNow (NASDAQ: RNOW) August ’09 helps contact center agents deliver great customer experiences; features include new graphical desktop workflow capabilities and new analytics for Cloud Monitor.New Graphical Workflow Capabilities […]

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9810 Ashton Road, Philadelphia, PA 19114 (August 18, 2009) – IOLTAs formed in each state manage the interest generated on escrow funds deposited by lawyers in special bank accounts. More and more states are requiring (mandatory) lawyer participation in the IOLTA program in their state. States are also mandating interest comparability management and compliance review […]

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9810 Ashton Road, Philadelphia, PA 19114 (August 18, 2009) – Voicenet has released a new line of products designed to assist lawyers and law firms with document handling before and during trials, and a system specifically aimed at helping law firms and their clients comply with the FRCP’s requirement for email availability. Both products, and […]

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