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Software Magazine Ranks inContact as one of the World’s Largest Software Companies SALT LAKE CITY (September 25, 2012) –  inContact, a leading provider of cloud contact center software and contact center agent optimization tools, today announced its debut in Software Magazine’s Software 500 competitive ranking of the world’s largest software and service providers, now in […]

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SALT LAKE CITY (September 18, 2012) – inContact, Inc. (NASDAQ: SAAS), today announced that it closed an underwritten public offering of 8,000,000 shares of common stock at a price of $5.00 per share on September 18, 2012.  The closing included all 1,000,000 shares subject to the underwriter’s overallotment option.  inContact plans to use the approximately […]

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INDIANAPOLIS (September 13, 2012) – For the third consecutive year, Frost & Sullivan has honored Interactive Intelligence Group Inc. (Nasdaq: ININ) with its Company of the Year, Contact Center Systems North America, 2012 award. The Frost & Sullivan contact center award is based on objective research backed by its decision support matrix methodology. This methodology […]

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SALT LAKE CITY (September 13, 2012) – inContact, Inc. (NASDAQ: SAAS), today announced the pricing of its previously announced underwritten public offering of 7,000,000 shares of its common stock at a price to the public of $5.00 per share.  The offering is expected to close on September 18, 2012, subject to customary closing conditions.  We […]

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Leading Cloud Contact Center Software Provider Adds Key Functionality to Outbound Campaigns, Customer Chat, Real-time Contact Center Dashboards and International Language and Standards Support SALT LAKE CITY (September 06, 2012) – inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of its […]

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SALT LAKE CITY (August 29, 2012) – inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact CRM Plug-in Agent as a recipient of a 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the premier publication in CRM, contact center and […]

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Latest version of Interaction Process Automation(TM) (IPA) designed for faster business process development, reduced costs, and improved ease of use INDIANAPOLIS (August 07, 2012) – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released an upgraded version of its communications-based process automation application, Interaction Process Automation(TM) (IPA). […]

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Solution Will Enhance Agent Effectiveness and Provide Built-in Recording for an Improved Contact Center Experience SALT LAKE CITY (August 02, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a national bank has selected the inContact cloud blended dialer to power its loan […]

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Robinson’s Experience a “Perfect Fit” to Lead inContact Through Next Stage of Aggressive Growth SALT LAKE CITY (July 17, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software, today announced the expansion of its executive management team with the appointment of Bill Robinson as Executive Vice President of Worldwide Sales.  Robinson will […]

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Study from International Customer Management Institute (ICMI) and inContact Reveal Contact Center Industry Priorities for 2012 and Beyond SALT LAKE CITY (July 17, 2012) –  A recent study, conducted by ICMI and sponsored by inContact (NASDAQ: SAAS) surveyed more than 500 contact center professionals and revealed new insights into short- and long-term goals and investment […]

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