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RightNow Helps 175 Telecoms Around the World Deliver Excellent Customer Experiences, Reduce Customer Churn and Control Costs Bozeman, Mont (June 19, 2007) – RightNow® Technologies (NASDAQ: RNOW) today announced the availability of RightNow Telecom, a new offering that combines its on demand customer relationship management (CRM) solution with its extensive experience working with leading telecoms […]

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Bozeman, Mont (June 12, 2007) – RightNow® Technologies (NASDAQ: RNOW) today announced it was named a leader in Interaction-Centric CSM Software in the Q2 2007 Forrester Wave(TM) report, Customer Service Management Software (May 2007). According to the report, RightNow offers “a robust offering for customer service, especially for consumer-facing organizations.” The report also states that […]

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Bozeman, Mont (May 21, 2007) – CRM Magazine awarded RightNow® Technologies (NASDAQ: RNOW) with the 2007 Service Leader award in Web-Support Services for the third year in a row. RightNow received this award based on strong analyst ratings for customer satisfaction, depth of product functionality, company direction, and financial strength. According to CRM Magazine, “With […]

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Tight Integration of Front-Line Communication Channels and Back-End Systems Enables “Knowledge at the Point of Action” Bozeman, Mont (May 17, 2007) – RightNow® Technologies (NASDAQ: RNOW), today announced that Iomega Corporation (NYSE: IOM) has leveraged RightNow’s technology to deliver a superior customer experience on a global basis across all communication channels. By doing so, the […]

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Latest Version of CRM Solution Also Includes Global Capabilities With Support for 21 Languages and Dialects Bozeman, Mont (May 15, 2007) – RightNow® Technologies (NASDAQ: RNOW) today announced the availability of RightNow 8.1, the company’s enterprise-class, on demand solution for customer service, sales, marketing and feedback. RightNow 8.1 includes RightNow Connect, a standards-based service oriented […]

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SAN JOSE, Calif (May 08, 2007) – Skype and salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced the availability of a new version of Skype for Salesforce via salesforce.com’s AppExchange. Skype for Salesforce provides seamless Skype integration into Salesforce on-demand CRM applications and aims to improve workforce […]

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Cabela’s, Drugstore.com, Hallmark.com, Sharper Image, Snapfish, The Right Start and Ulta Use RightNow To Increase Customer Loyalty and Drive Sales Bozeman, Mont (May 08, 2007) – Many of the world’s leading retailers use RightNow® Technologies (NASDAQ: RNOW) on demand customer relationship management (CRM) solutions to cost effectively acquire new customers, build loyalty and drive sales. […]

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Genesys and RightNow Create Seamless Customer Experience Across the Internet and Contact Center Bozeman, Mont (April 24, 2007) – RightNow® Technologies (NASDAQ: RNOW) and Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today announced they have tightly integrated their customer service application suites and will deliver a joint offering available by […]

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HONG KONG (April 23, 2007) – Salesforce.com [NYSE: CRM], the market and technology leader in on-demand business services, today announced the release of Salesforce China Edition, a regional edition of salesforce.com’s award-winning customer relationship management applications tailored specifically for the Chinese market starting at the equivalent of 888 RMB per user, per year for either […]

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SAN FRANCISCO (April 03, 2007) – vSalesforce.com [NYSE: CRM], the market and technology leader in on-demand business services, today announced that Bear Stearns Asset Management has successfully deployed Salesforce SFA, Salesforce Service & Support and applications downloaded from the salesforce.com AppExchange directory. Bear Stearns Asset Management (BSAM) is using Salesforce to consolidate global customer data […]

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