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SALT LAKE CITY (July 12, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, August 9, at 4:30 p.m. Eastern Time to discuss results for second quarter 2012. Financial results will be issued in a press release after […]

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Analysts from Leading Independent Research Firms Share their Thoughts on the Transition to Cloud Contact Centers SALT LAKE CITY (June 21, 2012) –  inContact, the leading provider of cloud contact center software and agent optimization tools, today announced three-part webinar series featuring leading industry analysts that will educate the market, answer common questions, and dispel […]

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Self-Storage Website Prepares for Growth and Customer Service Demands by Implementing Scalable Cloud Contact Center Solution SALT LAKE CITY (June 14, 2012) – inContact, the leading provider of cloud contact center software and agent optimization tools, today announced that SpareFoot, a self-storage comparison website, has recognized the benefits that the flexible and integrated cloud contact […]

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Proven Power of the Cloud Enables Continued Expansion Across Customer Base SALT LAKE CITY (June 07, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced the recent expansion of its cloud solutions across three key existing accounts. Together these three customers will be expanding, […]

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inContact CRM Plug-in Agent Honored for Helping Clients’ Contact Center Effectiveness and Customer Satisfaction SALT LAKE CITY (May 24, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced today that TMC, an integrated media company, has named the inContact CRM Plug-in Agent as a […]

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inContact CRM Plug-in Agent Honored for Helping Clients’ Contact Center Effectiveness and Customer Satisfaction SALT LAKE CITY (May 24, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced today that TMC, an integrated media company, has named the inContact CRM Plug-in Agent as a […]

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inContact to Enable High-Quality International Contact Routing Linking Multiple Centers SALT LAKE CITY (May 15, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that an international metal products manufacturer is shifting its global contact center functions to inContact. The company will move its […]

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SALT LAKE CITY (May 14, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that Frank Maylett, Executive VP of Sales, notified the Company of his plans to accept a position with another software company that is not competitive to inContact.  Mr. Maylett […]

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Scalable Technology Delivers Improved Call Routing and Agent Feedback Functionality SALT LAKE CITY (May 10, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent performance optimization tools, today announced it will partner with UMB Bank, n.a., a subsidiary of UMB Financial Corporation (NASDAQ: UMBF), to provide UMB […]

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Cloud Will Enable Organization to Streamline Operations Across Four Centers and Cost-Effectively Manage Holiday Staffing Peaks SALT LAKE CITY (April 25, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a leading online retailer selected inContact to power its customer support contact center. […]

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