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SALT LAKE CITY (April 10, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, May 3, at 4:30 p.m. Eastern Time to discuss results for first quarter 2012. Financial results will be issued in a press release after […]

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Continues to Lead the Market With Innovative Cloud Solutions to Enhance Agent, Contact Center and Customer Experience SALT LAKE CITY (April 03, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the first of three major solution enhancements for […]

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inContact Plugin Agent Honored for Exceptional Innovation SALT LAKE CITY, March 22, 2012 — inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced today that TMC, a global, integrated media company, has named the inContact Plugin Agent as a Customer Interaction Solutions 2011 Product of the […]

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Company Plans to Ramp to Nearly 250 Global Agents on inContact Contact Routing Solutions and Cloud WFM SALT LAKE CITY (March 07, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading multi-national software company selected the inContact contact routing and workforce […]

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Company to Implement Cloud Contact Routing and Workforce Management Solutions SALT LAKE CITY (February 16, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading distributor of nutritional supplements and skincare products selected the inContact contact routing and workforce management (WFM) solutions […]

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SALT LAKE CITY (February 14, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Wednesday, February 29, at 4:30 p.m. Eastern Time to discuss results for fourth quarter and year-end 2011. Financial results will be issued in a press […]

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Company Consolidates Contact Routing, Customer Survey, Screen Recording and Quality Management with Leading Cloud Contact Center Provider SALT LAKE CITY (February 09, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that one of the nation’s leading performance apparel manufacturers has selected the inContact […]

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4Q total orders grow 17 percent year-over-year; 2011 total orders grow 28 percent year-over-year 4Q cloud-based orders grow 500 percent year-over-year; 2011 cloud-based orders grow 179 percent year-over-year Cloud-based orders grow to 23 percent of total orders in 2011, more than double the 11 perce INDIANAPOLIS (February 01, 2012) – Interactive Intelligence Group Inc. (Nasdaq: […]

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ANTWERP, Belgium (January 31, 2012) – Ferranti Computer Systems has announced today that its MECOMS(TM) 2012 Solution, offering Customer Information System and Meter Data Management process support for the energy and utilities market, has been awarded the “Certified for Microsoft Dynamics” accreditation. It is the second major version of MECOMS(TM) that has successfully completed the […]

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New Report Underscores Significant Cloud Momentum in 2011 and Demonstrates inContact’s Dominant Market Position SALT LAKE CITY (January 17, 2012) – A recent report from industry analyst firm DMG Consulting LLC shows that the pace of adoption of hosted contact center solutions continued to accelerate in 2011 and named inContact, Inc. the market share leader, […]

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