Another Cable Service Provider Chooses On-Demand inContact Solution from UCN

Published on October 23, 2008 in Computer Software, Technology


Salt Lake City (October 23, 2008) – UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a renewable agreement with another of the nation’s largest cable service providers for inContact┬« Echo┬«, a powerful customer feedback and survey tool.

The company chose inContact Echo to further understand customer satisfaction levels at both their call center and following cable installation services. The previous tool they were using did not provide the same detailed results and measurement capabilities as inContact Echo from UCN. The company was looking for a solution which would provide consistent and reliable feedback as a way to increase customer loyalty in a very competitive marketplace. inContact Echo will upload post-call and post-visit data to more effectively track the customer experience.

Said Paul Jarman, CEO of UCN, “Our relationship with this kind of national leader is another example of how our technology can be used in innovative ways to improve customer loyalty. We are seeing continued success as more companies recognize the capability of our on-demand platform. The inContact platform is transforming how mission-critical customer experience measures are applied and understood. It is exciting to see how the cable service industry has embraced the power of our offerings to better understand their customers and improve their customer service.”

Source: incontact

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