Contact Center Veteran Wes Hayden Joins LiveOps

Published on December 3, 2008 in Computer & Electronics, Computer Software, Internet, Technology


Key Executive Appointments Further Demonstrate the Growing Support for SaaS in the Call Center

SANTA CLARA, Calif. (December 03, 2008) –

LiveOps, the virtual call center company, today announced the addition of several key executives to its leadership team as the company continues to execute against its high-growth strategy in the call center marketplace. The appointments include Wes Hayden to president, Paul Lang to senior vice president of product management and Bill Slakey to chief financial officer (CFO).

“More and more enterprises are adopting the on-demand model to run mission-critical business functions, like the call center,” said Maynard Webb, Chairman and CEO of LiveOps. “LiveOps continues to drive innovation into the call center by helping companies become more agile and better optimize their operations. We’re pleased that two of the most well-respected names in the contact center industry have joined LiveOps. Their decision to join our team is a testimony to the value our on-demand call center platform brings to the industry. We are also excited about the extensive financial experience that Bill Slakey brings to LiveOps as the former CFO of several publicly traded companies. With these appointments, we look forward to capitalizing on the increasing market opportunities that the SaaS model continues to create.”

Wes Hayden, who joins LiveOps as the company’s president, spent the majority of his career at Genesys Telecommunications Labs where he served as President and CEO, responsible for setting the company’s aggressive growth strategy and managing overall operations. As CEO of Genesys, Hayden grew the company’s revenue significantly and established Genesys as the contact center platform market leader. Most recently, Hayden served as president of the Enterprise Division at Nuance Communications, a publicly traded maker of speech and digital imaging software. He was responsible for strategy and managing operations, marketing, professional services and engineering for Nuance’s enterprise products and solutions.

“The timing is ideal for a leader to emerge in the on-demand contact center market,” said Hayden. “LiveOps is clearly in the best position to deliver on the promise. I am very much looking forward to being a key member of the leadership team.”

Paul Lang was most recently vice president of product management and product strategy at Genesys. He joins LiveOps as senior vice president of product management. Lang has more than 20 years of call center experience across the globe as both a customer and supplier of market-leading solutions and will be responsible for spearheading the strategic initiatives and operations for the LiveOps On-Demand Call Center Platform.

Bill Slakey joins as CFO and brings more than 20 years of experience establishing and improving company and financial operations. Slakey has previously served as CFO at leading public companies, including Extreme Networks, Handspring, Inc. and WJ Communications, and at successful private technology firms including SnapTrack, Inc, and Tropos Networks. Slakey has also held senior financial positions at Palm Computing, 3Com Corporation and Apple Computer.

“LiveOps has attracted some well-respected executives from leading contact center companies to reinforce its SaaS offering for customer service operations,” said Daniel Hong, Lead Analyst of Customer Interaction Technologies at Datamonitor. “The company is now better positioned to take advantage of the growing demand for SaaS in the contact center and establish itself as a leader in this space.”
About LiveOps, Inc.

LiveOps provides the leading on-demand call center platform that frees businesses from the complexity and constraints of traditional call center models. Used by Fortune 500 and major brand marketing companies, the LiveOps on-demand call center platform delivers enterprise-grade availability and reliability with the security infrastructure required in today’s mission-critical business environments. The company also runs the world’s largest virtual call center which includes a network of more than 20,000 independent home agents who provide unmatched customer service. The best practices of operating a state of the art virtual call center, coupled with LiveOps on-demand call center platform, enable LiveOps to deliver breakthrough call center results to its customers. LiveOps is headquartered in Santa Clara, California. Visit us at

Source: LiveOps

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