Contactual and Direct Interactions Partnership Enables People with Disabilities to Work from Home

Published on January 29, 2008 in Computer & Electronics, Computer Software, Internet, Technology

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Direct Interactions Inc., a leading provider of home-sourced contact center solutions, has selected Contactual OnDemand Contact Center as their call center technology provider.

SAN CARLOS, CA (January 29, 2008) –

Direct Interactions Inc., a leading provider of home-sourced contact center solutions, has selected Contactual OnDemand Contact Center as their call center technology provider.

“Our partnership with Contactual delivers cutting-edge contact center technology into the homes of our agents. This allows us to deliver more profitable solutions to our clients and create more employment opportunities for America’s wounded veterans and people with disabilities.” said Matt Storey, founder and President of Direct Interactions.

Contactual pioneered the use of hosted contact center solutions that dramatically reduce the costs of call center operations by eliminating the need for infrastructure or agents to be physically located on-site. The Contactual OnDemand Contact Center eliminates much of the upfront hardware, software, integration, training and administrative expenses and allows Direct Interactions to deliver world-class customer contact solutions to organizations of all sizes.

“Home-sourcing of contact center services is a winning trend in the US market,” said Mansour Salame, CEO, Contactual. “Direct Interactions is a compelling example of how local businesses can offer competitive solutions by leveraging Contactual’s on-demand contact center technology while taking advantage of the virtual call center model. We are honored to be part of the Direct Interactions’ involvement with Hire America’s Heroes and WSBLN.”

Contactual provides an alternative to the traditional approach of implementing on-premise contact center technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows its customers to deploy a state-of-the-art contact center within days while avoiding large upfront capital investments or technology maintenance costs.
About Direct Interactions Inc.

Direct Interactions delivers customer interaction solutions that utilizing home-based agents working from home. The home-sourcing model is a cost effective alternative to offshore and conventional call centers. Direct Interactions utilizes innovative technology, and rewarding business practices to reduce the costs of operations and gain a competitive advantage for our clients. By providing the most worker-friendly environment possible, Direct Interactions is able to attract the highest caliber talent. Direct Interactions is a proud member of the WSBLN, and Hire America’s Heroes, two organizations dedicated to increasing opportunities for Americans with disabilities and America’s wounded veterans. More information is available by contacting Direct Interactions at (866) 773 3622 or visiting www.directinteractions.com.
Press Contacts:
Jonas Nicholson
Direct Interactions
(866) 773-3622
jonas@directinteractions.com
About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware, software, integration, training and administrative costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine 2005 Innovation Award. For more information, visit www.contactual.com.

Source: Contactual

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