Contactual Announces Interoperability with Sylantro Synergy Multiplay Application Feature Server

Published on September 13, 2007 in Computer & Electronics, Computer Software, Internet, Technology


Contactual and Sylantro to Provide OnDemand Contact Center on the Sylantro Platform

SAN CARLOS, CA (September 13, 2007) –

Contactual, the leading global provider of OnDemand Contact Centers and Sylantro Systems, the leading Multiplay Application Feature Server, today announced their commitment to support the interoperability of their combined products, as well as Contactual’s Silver Level sponsorship of the Sylantro Global Summit.

Sylantro Global Summit 2007, taking place Sept. 30 – Oct. 2 at the Mirage Hotel in Las Vegas, is an annual global gathering of service providers and communications executives focused on addressing carrier transformation. Attendees will hear the latest on hosted voice, mobility and Web services, see the latest in applications, unified communications and collaboration, and listen to real world case studies on FMC and IMS in an intimate, high touch atmosphere.

“By supporting the interoperability of our joint solutions we are expanding the addressable market of our partners.” Said Mansour Salame, CEO, Contactual, Inc. “We are delighted to be part of the Sylantro ecosystem and to be offering our solution to the leading service providers that have committed added value strategies to the Sylantro platform.”

Mr. Salame will be a speaker at the Sylantro Global Summit on the panel “Synergy Ecosystem Solutions.”

“We appreciate Contactual’s participation in and commitment to the Sylantro Global Summit,” said John Trobough, SVP of Solutions, Sylantro Systems. “The Contactual OnDemand Contact Center is a perfect extension to the Sylantro Hosted Voice offerings and will allow our service provider partners to significantly increase the footprint of their offerings.”
About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs’ Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information, visit
About Sylantro Systems Corp.

Sylantro Systems offers the leading multiplay application feature server enabling rich hosted IP communication services across fixed, mobile, and cable networks. Sylantro’s Synergy platform and Synapps Web Services provide a carrier-grade, feature-rich, web services-enabled common capability for creating new converged experiences for business and consumers. Sylantro customers include AT&T, China Netcom, KT, Nuvox, QWEST, StarHub, Swisscom and others. Sylantro is headquartered in Campbell, CA. For more information on Sylantro please visit and for more information on the Sylantro Global Summit, please go to

Copyright © 2007 all rights reserved. Sylantro is a registered trademark of Sylantro Systems Corporation. Multiplay application feature server is a salesmark of Sylantro Systems Corporation. All other products and brands mentioned are trademarks and/or service marks of their respective owners.


Scott Gripenstraw
Sylantro Systems
(408) 626-3039

Source: Contactual

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