Contactual appoints David Hanafee as Vice President of Sales, the Americas and Asia

Published on February 6, 2008 in Computer & Electronics, Computer Software, Internet, Technology

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Contactual, a global leader in on-demand contact center solutions, announced today the appointment of David Hanafee, a 20-year veteran of software sales, as Vice President of Sales for the Americas and Asia Pacific. Hanafee reports directly to Contactual’s CEO, Mansour Salame.

SAN CARLOS, CA (February 06, 2008) –

Contactual, a global leader in on-demand contact center solutions, announced today the appointment of David Hanafee, a 20-year veteran of software sales, as Vice President of Sales for the Americas and Asia Pacific. Hanafee reports directly to Contactual’s CEO, Mansour Salame.
Salame noted: “We are pleased to have David Hanafee join our team as Contactual is solidifying its leadership role in the contact center space. David’s expertise in technology sales, his energy, and a dynamic leadership style will help accelerate Contactual’s sales in this growing market.”

At Contactual, Hanafee will spearhead all channel and direct sales initiatives across the Americas and APAC markets.

“I am very excited to be joining Contactual,” Hanafee said. “Contactual’s solution helps companies across multiple industries build loyal and profitable customer relationships. I look forward to using my software industry experience to accelerate revenues, reinforce existing sales channels, and achieve the next level of growth.”
Prior to Contactual, Hanafee served as vice president of global sales at Ravenflow, a company that delivers precision requirements validation for software developers. Before joining Ravenflow, Hanafee served as vice president of sales and marketing at New Channel Inc., a leading provider of eCRM software, later acquired by Live Person, Inc. where he remained as vice president of sales. Hanafee also served as VP Sales at Primus Knowledge Solutions where he built a world class sales organization. He received his bachelor’s degree from the University College Dublin, Ireland.
About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware, software, integration, training and administrative costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual is a 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine 2005 Innovation Award.

Source: Contactual

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