Contactual Now Available on NEC ’s SaaS Application Store

Published on December 24, 2008 in Computer & Electronics, Computer Software, Internet, Technology


NEC ApplicationsNet includes Contactual’s OnDemand Contact Center Software in its Software and Telephony Marketplace for Small and Medium-sized Businesses

SAN CARLOS, CA (December 24, 2008) –

Contactual, a global leader in on-demand contact center solutions, today announced the availability of Contactual’s OnDemand Contact Center solution for NEC’s ApplicationsNet. NEC’s ApplicationsNet is the world’s first integrated SaaS application store, which offers third-party and NEC-developed software and telephony services via a single portal to meet the IT needs of NEC’s small and medium-sized business customers. Through the agreement, Contactual will power the hosted call center portion of NEC’s ApplicationsNet offering, allowing businesses to leverage customer interactions via phone, email or chat, while realizing the cost and infrastructure benefits delivered by SaaS-based applications.

Contactual provides an alternative to the traditional approach of implementing on-premise contact center technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows its customers to deploy a state-of-the-art contact center within days while avoiding large upfront capital investments or technology maintenance costs.

“The rise in popularity and implementation of SaaS-based offerings is a clear indication that SMBs are truly embracing an innovation that enables cost savings, while ensuring a high performance alternative to traditional in-house technologies,” said Mansour Salame, CEO and Chairman of Contactual. “NEC ‘s decision to select Contactual’s OnDemand offering to power the hosted contact center arm of its newly released ApplicationsNet, signals our ability to deliver a best-in-class contact center infrastructure that eliminates frustrations characteristic of other hosted solutions while mitigating capital-intensive expenditures. We are delighted and honored to have been awarded this agreement.”

The NEC ApplicationsNet enables businesses to pick and choose from a portfolio of applications, based on their business needs, and includes a fully integrated telephony and unified communications ‘click to call’ functionality across each. Small and medium-sized businesses will be able to leverage Contactual’s state-of the-art, SaaS-based OnDemand Contact Center to increase levels of customer service, while avoiding large upfront capital investments or technology maintenance costs.

Contactual pioneered the use of hosted contact center solutions that dramatically reduce the costs of call center operations by eliminating the need for infrastructure or agents to be physically located on-site. Contactual provides an alternative to the traditional approach of implementing on-premise contact center technology.
“The goal of ApplicationsNet was to enable small and medium sized businesses to take advantage of the flexibility and cost effectiveness of a suite of top notch SaaS-based offerings,” said Davide Iacovitti, product manager applications and content, NEC Australia. “We selected Contactual’s OnDemand Contact Center to serve as the foundation for NEC’s hosted call center solution because of its rich feature-set, ease of use and ability to allow customer interactions via phone, email or chat. We couldn’t be more pleased by our decision to partner with Contactual.”

NEC Australia will deliver the service through its 240 strong channel community, as well as its Nextep broadband service, which currently reaches 14,000 businesses.

Developed in at NEC’s Applications Center facility in Melbourne, the service will be made available in first and then rolled out to other countries worldwide.

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About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware, software, integration, training and administrative costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual is a 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine 2005 Innovation Award. For more information, visit
About NEC Australia

NEC Australia Pty Ltd specialises in developing internet-enabled and mobile solutions for carriers, network operators and business. The company has 400 R&D staff undertaking leading research and development in third-generation (3G) mobile terminals, mobile satellites and DSL technologies at the NEC Technology Centre in Melbourne . NEC Australia’s broadband business, NEXTEP Broadband, owns and maintains its own broadband network, and delivers services for SMEs and large businesses.
NEC Corporation

NEC Corporation (NASDAQ: NIPNY, FTSE: 6701q.l, TSE: 6701) is one of the world’s leading providers of broadband and mobile Internet solutions dedicated to meeting the specialized needs of its diverse and global base of customers. Ranked as a Global Fortune 500(R) company and one of the world’s top patent- producing companies, the NEC group delivers tailored solutions in the core technologies and services required in a networked world, ranging from advanced semiconductor solutions, to large-scale mission critical systems, systems integration, and broadband and mobile technologies. The NEC group employs more than 140,000 people worldwide and had net sales of approximately $39 billion in the fiscal year ended March 2002.

Source: Contactual

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