Cooking.com Selects inContact from UCN

Published on October 14, 2008 in Computer Software, Technology

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Salt Lake City (October 14, 2008) – UCN, Inc. (NASDAQ: UCNN), a market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a one-year, renewable agreement for a new implementation of inContact┬« with Cooking.com, a top award-winning online retailer. Cooking.com also operates e-commerce stores for major brands including Starbucks, Food Network, Betty Crocker and Pillsbury.

Cooking.com chose inContact for advanced contact handling technology to enhance their customer service and support departments. “Our company’s recent relocation from Santa Monica to Marina Del Rey presented an ideal opportunity for us to move to a better customer contact system,” said Shannon Thomas, customer service manager for Cooking.com. “We needed more efficient contact management technology that would offer call recording, call monitoring and agent productivity tools. We found inContact provides this as a complete, turnkey solution, with easy-to-configure and flexible skills-based routing for both inbound and outbound campaigns, along with chat, fax and email capabilities.”

Cooking.com needed a reliable solution with immediate uptime and quick implementation, especially with the looming holiday season – the company’s busiest time of year. “We need this implementation to be done quickly and work flawlessly,” said Thomas. “UCN can accomplish this affordably and coordinate with our move timetable.”

Said Paul Jarman, CEO of UCN, “Increasingly, companies like Cooking.com depend on inContact to provide a full framework of solutions for their contact center needs, along with a proven and efficient delivery method. They have joined a fast growing list of companies who are turning to UCN for affordable, reliable solutions to help them be successful in spite of current economic conditions.”

Source: incontact

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