Echopass, Voxify and Genesys Address Self-Service ROI

Published on September 25, 2009 in Computer Software, Technology


PLEASANTON, Calif. (September 25, 2009) – With a down economy and shrinking budgets, enterprises are focusing on customer service more than ever to retain customers, reduce costs and enhance revenues. Leading contact centers have turned to speech self-service as a strategy to achieve these goals.

In an upcoming webinar, Echopass Corporation, the leading provider of Software as a Service-based contact center solutions to the enterprise, will join industry experts from Voxify and Genesys to discuss how to extract the most value from self-service solutions. The panel will address what steps can be taken to get the full ROI from speech self service within the contact center and how customers can ensure the best possible performance from speech applications once they’re up and running.

During this highly interactive session, topics will include: How to ensure short-term ROI and long-term value from these solutions Choices available for deployment and integration How self-service can complement live agents and create lifetime customers Trends driving adoption of speech self-service What: “Self-Service ROI Fact and Fiction: Leading Experts Tell It Like It Is,” webinar Who: David Tso, VP Business Development, Echopass; Eric Tamblyn, VP of Product Marketing, Genesys; and Jay Emmons, VP Customer Operations,Voxify When: Tuesday, September 29, 2009, at 1:00 p.m. Eastern time (10:00 a.m. Pacific time) How: Register for this free event at

Source: voxify

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