Fonality Unified Communications App Now Generally Available on iPhone and Android Platforms

Published on September 8, 2011 in Call Center Industry News, Call Center Software, Technology

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Accelerated early adoption rate underscores SMB’s mobility needs

DALLAS (September 08, 2011) – Fonality, North America’s fastest growing business communications company, today announced the general availability of Fonality Heads Up Display (HUD) Mobile. More than 6,000 users have already purchased Fonality services to access the application. Purpose-built for the unique needs of small- and mid-size businesses (SMB), Fonality HUD Mobile provides cloud-based VoIP, Unified Communications (UC) and contact center solutions via Apple or Android platforms with a single, secure, user-friendly interface.

“The rapid adoption of Fonality HUD Mobile speaks to the application’s ability to make an immediate impact on productivity and efficiency for SMBs,” said Fonality’s Chief Technology Officer, Rick Bushell. “By extending Unified Communications and collaboration to smartphone devices, Fonality has enabled growing businesses to work smarter and more effectively.”

Fonality HUD Mobile delivers UC and contact center features never before available to SMBs. For example, contact center managers working remotely can access a 360-degree view of all activities with color-coded agent status, call type details, as well as duration. Calls can be recorded on-the-fly or engaged through barge, monitor or whisper modes. In addition, staff can log in and out of queues, regardless of location. Other prominent features include Voice over Wi-Fi calling, saving an average 56 percent on monthly mobile costs, as well as user’s real-time presence, company directory access and collaboration capabilities.

One of the first customers to adopt Fonality HUD Mobile, Larson Financial & Insurance, an exclusive provider of a top-three national insurance company, has used the application to provide greater flexibility to its employees in the field, allowing their team to better communicate with support staff across the company’s five branches.

“As an insurance and financial services provider, superior customer service is a high-priority and important part of our agency’s value proposition,” said Steve Losee, an agency manager with Larson Financial/Allstate. “With Fonality HUD Mobile we have been able to streamline our communications and seamlessly share information among our staff

Designed for SMBs, Fonality offers VoIP, UC and contact center solutions that are simple to use, easy to manage and affordable to deploy. The company’s cloud-based model provides the same services of traditional IP systems without costly hardware, infrastructure or lengthy implementation cycles. Total cost of ownership is dramatically reduced by 50 percent, or more, while users enjoy access to powerful communications services usually reserved for the largest of companies.

For more information on Fonality HUD Mobile, visit www.fonality.com/hud.

About Fonality

Fonality is North America’s fastest growing business communications company and a leading provider of cloud-based VoIP and Unified Communications solutions for small and mid-size businesses. With a unique software model approach, Fonality provides all the features of legacy providers without the cost or complexity. Founded in 2004, Fonality has delivered more than two billion phone calls across the cloud while enabling more than one million users of open-standard based communications software. Investors include Intel Capital, Draper Fisher Jurvetson and Azure Capital Partners. Visit www.fonality.com for more information or call 877-FONALITY.

Apple is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc., registered in the U.S. and other countries.

Source: Fonality

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