inContact to Hold Sixth Annual User Conference (ICUC) September 12-15

Published on May 24, 2011 in Data Management, Technology

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Conference Features Keynote from Industry Icon, Martha Rogers, Ph.D., and Brings Together Contact Center Leaders for Expert Sessions, Best Practices and Networking

SALT LAKE CITY (May 24, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced its sixth annual inContact User Conference (ICUC) to be held in Salt Lake City, September 12-15. Themed “The Power to Put Your Customers First,” ICUC is four days of intensive best practices sharing and forward-thinking discussions of how best to bring the customer into the forefront of the contact center experience.

ICUC officially kicks off with a keynote speech from Martha Rogers, Ph.D., an acclaimed author, business strategist and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered consultancy. Business 2.0 magazine named Martha Rogers one of the 19 “most important business gurus” of the past century. The World Technology Network cited her as “an innovator most likely to create visionary ‘ripple effects’.” Martha’s counsel and insight are regularly sought by Fortune 500 and Blue Chip executives.

The remainder of the conference will provide a venue for inContact customers and other contact center leaders to learn from one another, network and share best practices.

“One thing has been clear from prior ICUC feedback: what attendees found most useful were interactive, hands-on sessions,” said Mariann McDonagh, inContact CMO. “So this year, we’re giving our customers even more of it. There are four types of sessions

ICUC sessions will address the most powerful trends in the contact center industry, including self-service, social media, outsourcing and customer feedback management. Additionally, the conference covers long-standing contact center topics for which best practices are still evolving, including blended dialing, speech analytics and reports.

Concluded McDonagh, “Our goal is to make ICUC a must-attend industry event, geared toward contact centers of all sizes and levels of expertise. We work very hard every year to create a valuable experience, with actionable insights to enable improvement and change, and of course, this will be the best year yet.”

For more information and to register for ICUC 2011, visit http://icuc2011.com/. Early bird pricing, saving $150 per attendee, ends July 29.

See Highlights from ICUC 2010

Witness the engaging sessions, inspirational keynotes and exciting activities from ICUC 2010. This year’s conference will be even better.

http://youtu.be/kpgp540x40M

Quotes from Last Year’s Attendees

“This was my first ICUC and it was a wonderful experience. I learned a lot being there, while having a really great time.”

“Can’t wait to begin using many of the new features and attending ICUC next year. The entire inContact team is extremely friendly and helpful. Great people and I am glad we chose inContact as our partner.”

“The labs and training were excellent!”

“I was very impressed with the agenda and everything that was covered. Doing business with inContact is a no brainer.”

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

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Source: inContact

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