Leading Healthcare Provider Signs Agreement with UCN for inContact

Published on November 19, 2008 in Computer Software, Technology

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SALT LAKE CITY (November 19, 2008) – UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software, has signed a one year renewable agreement for inContact┬« with a leading healthcare provider of Medicare plans with more than 200,000 members across 13 markets.

This new customer came to UCN to create a more efficient IVR (Interactive Voice Response) solution with call routing between two of the company’s contact center locations. They chose the inContact platform to replace their existing premises-based system in order to unify reporting capabilities and track agent availability more efficiently. The customer plans to expand the use of inContact to additional contact center sites as a result of the tremendous improvements they have experienced in contact center monitoring.

“While inContact easily met their IVR needs, UCN successfully demonstrated the added value of our complete software-as-a-service (SaaS) solution,” said Paul Jarman, UCN CEO. “The inContact platform gives them contact distribution control between their multiple centers based on agent availability. inContact also helps manage multiple call flows more effectively, and provides the customer with unified and advanced reporting functionality. With the hosted inContact solution, this new customer is able to easily add contact centers as its business continues to grow.”

Source: incontact

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