Leading Nutritional Supplement Manufacturer Selects inContact to Power International Growth

Published on February 16, 2012 in Computer Software, Technology

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Company to Implement Cloud Contact Routing and Workforce Management Solutions

SALT LAKE CITY (February 16, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading distributor of nutritional supplements and skincare products selected the inContact contact routing and workforce management (WFM) solutions to help drive the company’s international growth.

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The company has experienced recent growth and expansion in international markets and wants to ensure that the contact center can support additional sales and customer service calls from around the globe. The company selected inContact to support this international expansion through its voice gateways in London, Hong Kong and the Philippines, and its data centers in Europe. In addition, as this nutritional supplement and skincare provider grows, the contact center will play a larger role in driving sales and overall revenue. The insights delivered through inContact reporting will help them better target their upsell/cross sell strategy and help transform the contact center into a profit center.

“Contact centers have long been viewed as a necessary part of the company, but not a driver of revenue,” said Paul Jarman, inContact CEO. “There has been a shift in thinking and strategy that contact centers can indeed be profit centers that empower upsells, cross sells, customer retention and branding. By optimizing staffing and contact routing, the contact center can optimize both the cost and quality of the customer experience.”

Typically the workforce accounts for more than 70 percent of the expense in any contact center, and maximizing agent effectiveness through monitoring, training and scheduling is key to profitability and customer satisfaction. The nutritional supplement and skincare company wants a broader view and scheduling capability of their contact center agents, and will be able to better support that initiative through application of the inContact Workforce Management solution.

Jarman concluded, “The cloud delivers powerful benefits for growing companies.  By enabling them to shift their focus from managing technology to managing their business, inContact helps them deliver a premier and revenue-generating customer experience.”

Additional Information

  • inContact international expansion: http://www.incontact.com/virtual-call-center-company/press-room/press-releases/2010/incontact-expands-cloud-based-call-center
  • Follow @inContact on Twitter: www.twitter.com/inContact 
  • Become a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

 

Source: inContact

Related Links
http://www.inContact.com

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