LiveOps Appoints PayPal Executive Ryan D. Downs to Board of Directors

Published on September 30, 2008 in Computer & Electronics, Computer Software, Internet, Technology


With Extensive Customer Service and Global Operations Expertise, Downs Brings the “Voice of the Customer” To LiveOps Board

SANTA CLARA, Calif. (September 30, 2008) –

LiveOps, the virtual call center company, today announced the appointment of Ryan D. Downs to its board of directors. As senior vice president of global operations at PayPal, Downs has extensive experience running a large customer service organization for one of the world’s leading online payment services. Joining the Board, he will have the unique opportunity to bring the customer point of view to the LiveOps leadership team.

Downs joined PayPal in 2001 and is currently responsible for consumer service, merchant service and risk operations, among other functions.

“The Fortune 1000 companies adopting the LiveOps On-Demand Call Center platform are achieving breakthrough results in the operations of their contact centers,” said Maynard Webb, Chairman and CEO of LiveOps. “Ryan understands the day-to-day challenges of the customer service executives we sell to and having his perspective, expertise and understanding of enterprise customer service operations will be of immense value to LiveOps.. We are thrilled to have Ryan join our board.”

“LiveOps is bringing internet innovation and flexibility to the contact center, which enables greater efficiencies and performance optimization,” said Downs. “I look forward to contributing to the continued success of this company.”

Prior to PayPal, Downs served as CEO for eTopia Technologies, Inc., an Omaha-based IT consulting firm. Before that, Downs was a partner at the law firm of Bartlit Beck Herman Palenchar & Scott in Denver, Colo., where he specialized in complex commercial litigation.

Downs earned a B.S. in Agricultural Sciences in 1991 from the University of Nebraska-Lincoln and a J.D. from Harvard Law School in 1994.

The LiveOps Board is made up of a world-class executive team with a breadth of experience in operating large enterprise organizations. Downs joins Maynard Webb, Chairman of the Board and CEO of LiveOps; James Beer, EVP and CFO at Symantec; Todd Bradley, executive vice president of HP’s Personal Systems Group; Nanci Caldwell, former CMO at PeopleSoft; Douglas Carlisle, managing partner at Menlo Ventures; Jeff Jordan, CEO at OpenTable; and Bill Trenchard, LiveOps founder and entrepreneur.
About LiveOps, Inc.

LiveOps provides the leading on-demand call center platform that frees businesses from the complexity and constraints of traditional call center models. Used by Fortune 500 and major brand marketing companies, the LiveOps on-demand call center platform delivers enterprise-grade availability and reliability with the security infrastructure required in today’s mission-critical business environments. The company also runs the world’s largest virtual call center which includes a network of more than 20,000 independent home agents who provide unmatched customer service. The best practices of operating a state of the art virtual call center, coupled with LiveOps on-demand call center platform, enable LiveOps to deliver breakthrough call center results to its customers. LiveOps is headquartered in Santa Clara, California. Visit us at

Source: LiveOps

Leave a Reply