LiveOps Call Center Exchange Program Extends Industry-Leading SaaS Technology Platform to Call Center Outsourcers

Published on October 21, 2008 in Computer & Electronics, Computer Software, Internet, Technology

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Premier Partners Include Element Customer Care and SmartForce

SANTA CLARA, Calif. (October 21, 2008) –

LiveOps, the virtual call center company, today announced its Call Center Exchange Program aimed at helping call center outsourcers rapidly expand or update their existing technology with the LiveOps On-Demand Call Center Platform. This program extends LiveOps’ SaaS-based platform to a broader ecosystem of outsourcing partners. Through the Call Center Exchange Program companies can leverage their specific industry and service expertise while operating on LiveOps’ market-leading On-Demand Call Center Platform to run both brick-and-mortar facilities and virtual call centers staffed by home agents.

In conjunction with the launch of the Call Center Exchange Program, LiveOps also announced today that Element Customer Care, back office outsourcer to the cable industry, and SmartForce, a minority- and woman-owned workplace solutions provider servicing the Midwest and specializing in the banking, insurance and manufacturing industries have joined as partners.

“We are pleased to offer the LiveOps Call Center Exchange Program so call center outsourcers like Element Customer Care and SmartForce can leverage our award-winning on-demand call center platform to achieve greater visibility and control in their call center services,” said Maynard Webb, Chairman and CEO of LiveOps. “With the LiveOps On-Demand Call Center Platform at the core of their operations, partners can achieve greater efficiencies and performance optimization without compromising on availability, security and scalability.”
Element Customer Care and SmartForce First to Join Partner Program

Based in Durham, N.C., Element Customer Care provides billing services, technical support and call center services for cable, broadband and telecommunications operators. “Element has been entirely focused on bringing industry-leading solutions to small and medium sized operators,” said Matt Zemon, President, Element Customer Care. “LiveOps has been recognized as a leader in call center technology. Combining their award-winning platform with CSG Systems, the number one cable billing and subscriber management solution in America, is the right decision for our clients and their subscribers.”

SmartForce provides technical and workplace solutions to a wide variety of public and commercial clients in the Midwest, including government and higher education organizations. “We are very excited about the opportunity to work with LiveOps. Their call center application will revolutionize the workplace and our background in providing high-quality resources to our clients will enable us to leverage the LiveOps On-Demand Call Center Platform to improve our customers’ performance,” said Karen Cooper, CEO of SmartForce.
Call Center Exchange: Technology, Support and Best Practices for Optimized Performance

The foundation of LiveOps’ Call Center Exchange Partner Program is the award-winning LiveOps On-Demand Call Center Platform. This fully-integrated SaaS offering is an end-to-end solution for call center functionality. It includes a robust IVR, call routing, agent management, workforce management, call recording, quality monitoring, real-time reporting and analytics. The LiveOps On-Demand Call Center Platform provides unprecedented visibility across every call center function. Built from the ground up to deliver mission critical availability, the LiveOps On-Demand Call Center Platform offers the scalability, security and integration features customers require.

In addition to the LiveOps On-Demand Call Center Platform, the Call Center Exchange Program features enablement and ongoing support, including comprehensive training; marketing and sales support; and solution optimization offerings and best practices. Running the world’s largest virtual call center of 20,000 home agents, LiveOps has packaged its eight years of experience to provide partners with home agent best practices such as performance-based routing, scheduling and workforce management. For companies interested in joining the Call Center Exchange Program visit www.liveops.com/partners/call-center-exchange.
Rapidly Expanding Partner Ecosystem

Companies joining the Call Center Exchange further enhance the services and solutions offered through LiveOps’ growing business ecosystem. Other key partners include EDS, ListenUp EspaƱol, Nuance, Salesforce.com and Working Solutions
About LiveOps, Inc.

LiveOps provides the leading on-demand call center platform that frees businesses from the complexity and constraints of traditional call center models. Used by Fortune 500 and major brand marketing companies, the LiveOps on-demand call center platform delivers enterprise-grade availability and reliability with the security infrastructure required in today’s mission-critical business environments. The company also runs the world’s largest virtual call center which includes a network of more than 20,000 independent home agents who provide unmatched customer service. The best practices of operating a state of the art virtual call center, coupled with LiveOps on-demand call center platform, enable LiveOps to deliver breakthrough call center results to its customers. LiveOps is headquartered in Santa Clara, California. Visit us at www.liveops.com.

Source: LiveOps

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