Moneris Solutions Selects inContact by UCN

Published on December 3, 2008 in Computer Software, Technology


SALT LAKE CITY (December 03, 2008) – UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software, has signed a two year renewable agreement for inContact┬« Hiring with Moneris Solutions┬«. Moneris Solutions is an industry-leading processor of debit and credit card payments with 230 agents at multiple contact center locations.

Moneris Solutions chose inContact Hiring to improve operational performance by reducing HR screening time, improving the quality of candidates, and reducing agent attrition by hiring the right agent from the start. Additionally, Moneris Solutions plans to use this tool to help support their at-home agent program.

“The inContact solution came along at just the right time,” said Tony Wood, Moneris Solutions customer service team manager. “This powerful hiring tool will help us adjust staffing levels and be more strategic. We now have the ability to narrow down candidates more effectively and decrease our attrition levels. The pricing structure provided by UCN was also very impressive to us. Overall, we expect this tool to be a great benefit.”

“The inContact Hiring solution is designed to significantly reduce attrition by helping contact centers hire the right agents,” said Roy Jackson, inContact Hiring product manager. “During challenging economic times, contact centers face tremendous pressure to reduce costs and increase productivity. inContact addresses these needs by helping our customers select and retain the most qualified agents to work in traditional contact centers as well as at home.”

Source: incontact

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