National Cable Service Operator Signs with UCN for Multiple Divisions

Published on November 12, 2008 in Computer Software, Technology


Salt Lake City (November 12, 2008) – UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software, has signed a renewable agreement for inContact┬« Echo┬« with one of the nation’s largest cable service operators. Sixteen additional divisions of the company have selected inContact Echo, bringing the total to 26.

The fortune 500 company chose UCN’s powerful customer feedback and survey tool to enhance customer experience initiatives in their organization and increase service recovery levels. The company required a solution that delivered improved analytics and more actionable data compared to the “homegrown” technology they were using prior to inContact Echo.

The inContact solution will be implemented in both the customer care departments and the technical operations group including outsourcers and contractors. The new solution provides customer-facing employees the ability to hear the voice of the customer and act immediately in response to this detailed information.

“The inContact on-demand platform has been selected by several of the top cable service providers in the country, due to its ability to empower organizations to increase their customer-centricity while reducing costs,” said Paul Jarman, UCN CEO. “The software-as-a-service (SaaS) delivery model gives our customers the ability to implement innovative technologies regardless of the challenging economic environment. We are proud to be an integral part of the success strategy of such industry-leading companies.”

Source: incontact

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