RightNow Appoints Seasoned Executives to Drive Continued Growth Across Europe, Middle East and Africa

Published on June 1, 2011 in Internet, Technology


Former Omniture Executive, Ian Tickle, to Direct Region

BOZEMAN, Mont. (June 01, 2011) – RightNow (NASDAQ:RNOW) today announced that former Omniture executive Ian Tickle has been appointed Vice President of Europe, Middle East and Africa (EMEA). As head of EMEA, Ian will be responsible for driving RightNow’s continued growth and success in the region, which boasts nearly 180 employees and leading brands including BT, KLM, Office Depot, Tesco, Nikon, Motorola and Marktplaats. In addition, RightNow has appointed Marcel Karssen Vice President of EMEA Customer Experience and Operations.

“Ian’s and Marcel’s experience and passion are integral to supporting RightNow’s continued growth plans in EMEA. Given the breadth of our EMEA organization, and its recent expansion through our acquisition of Q-Go, the timing is right to bring in a senior leader with deep experience scaling organizations. We are focused on employing the best leaders to help us develop our business further and capture our large market opportunity; Ian and Marcel are both natural and important additions to our business.”Wayne Huyard, President and Chief Operating Officer, RightNow

Ian Tickle, Vice President of EMEA

An experienced executive with more than 23 years in the software and technology sector, Ian brings deep expertise in building successful direct and indirect sales organizations. Ian is responsible for RightNow’s EMEA organization, including sales, marketing, operations and services. Ian reports directly to Marcus Bragg, Senior Vice President of Global Sales.

“As a consumer I am aware of the frustrations that we all often face when interacting with companies. Consequently, I am passionate about supporting companies in their drive to expel bad customer experiences. RightNow is at the forefront of this growing market and there is significant opportunity for continued growth. The team in EMEA is highly talented and driven towards success, and I am looking forward to working with them to realize our business goals and our clients’ customer experience initiatives.”Ian Tickle, Vice President of EMEA, RightNow

Most recently, Ian was the EMEA Sales Director of the Omniture Business Unit at Adobe Systems, providing online business optimization software that enables companies to manage and enhance online, offline and multi-channel business initiatives. Ian joined Omniture in 2007 and, prior to the Adobe acquisition, was Omniture’s General Manager of the UK, Ireland and South Africa, where he grew the sales team and was central to the company’s success in the region. Ian’s drive, entrepreneurial spirit and European business know-how have powered him to successfully grow start-up companies including Tumbleweed, Tripwire and WebTrends to become Europe-wide enterprises. Ian lives in Berkshire, England, with his wife and two daughters.

Connect with Ian via LinkedIn here.

Marcel Karssen, Vice President of EMEA Customer Experience and Operations

Marcel brings more than 30 years of professional experience to RightNow, 25 years of which are in the software and technology industry. Marcel joined RightNow with the company’s acquisition of Q-Go, where he was the Chief Financial Officer. His experience with building successful EMEA business operations will help drive RightNow’s continued success in the EMEA region. Marcel reports directly to Ian Tickle.

“With our focus on helping consumer organizations address the customer experience imperative and strong track record of delivering tangible results to leading brands, RightNow is uniquely positioned to capture significant market opportunity. My focus on customer experience, EMEA operations, and empowering our employees will further ensure that we deliver the best experience to our own clients.”Marcel Karssen, VP of EMEA, Customer Experience and Operations, RightNow

Prior to his position as CFO at Q-go, Marcel Karssen was the VP of Business Operations EMEA Customer Service at Oracle. Marcel has also served as CFO at several other venture-backed software companies including Prolin, Amyyon and Redwood. Earlier in his career, Marcel was in several finance roles at Oracle, where he contributed to the company’s early success as it grew from 400 to 30,000 employees. Marcel lives in Laren, The Netherlands, with his wife, daughter and son.

Connect with Marcel via LinkedIn here.

About RightNow

RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than ten billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2,000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of The NASDAQ Stock Market LLC.


Source: RightNow

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