RightNow ‘Countdown to Compliance’ Workshops to Help Federal Government Agencies Comply with April 27 Executive Order

Published on May 17, 2011 in Data Management, Technology

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Workshops Series Kicks Off on May 26

RESTON, Va. (May 17, 2011) – RightNow (Nasdaq:RNOW), a leading provider of secure cloud solutions for the federal government, with more than ten years experience helping over 170 government agencies deliver exceptional citizen experiences, will hold a workshop series, ‘Countdown to Compliance’, beginning on May 26. These workshops are designed to assist government agencies in meeting President Obama’s newest Executive Order released on April 27, Streamlining Service Delivery and Improving Customer Service. Compliance Program Manager, Django DeGree, will facilitate the workshops and is available for one-on-one meetings to provide hands-on guidance to federal managers to drive execution activities.

Countdown to Compliance

The “Countdown to Compliance” workshop series is open to Federal government employees. Beginning on May 26, the workshops will run every other Thursday morning from 9:00 a.m. to 11:00 a.m. (ET) in RightNow’s Reston Office at 11921 Freedom Drive, Suite 800, Reston, VA.

Attendees Receive RightNow Compliance Toolkit

The workshop sessions will provide agency managers with RightNow’s Compliance Toolkit, which includes several tools developed to streamline compliance activities, including a Customer Service Roadmap, Best Practice Cookbook and 8 Step Guide:

  • Public Sector Customer Service Roadmap. To address the specific requirements for the Federal government in the new Executive Order, RightNow has designed a Public Sector Customer Service Roadmap template to help agencies accurately determine precise citizen service pain points and quickly identify and implement the right solutions.
  • 180-Day Best Practice Cookbook. President Obama’s Executive Order requires that each agency develop, within 180 days, a Customer Service Plan in consultation with the Office of Management and Budget (OMB). This plan must address how agencies will provide streamlined and improved customer service. RightNow’s new 180-Day Best Practice Cookbook is designed to help Federal agencies do just this, by developing a customer service approach, outlining the intended benefits and establishing an implementation timeline.
  • The 8Step Guide for Government Customer Service Reform. With a specific focus on improving the customer experience, RightNow is uniquely positioned to provide guidance to Federal managers to address this latest Executive Order. RightNow’s proven eight-step process described in the “8 Step Guide to Superior Customer Experiences” directly addresses the major components of President Obama’s executive order.

The workshop schedule is as follows:

  • May 26
  • June 9
  • June 23
  • July 7
  • July 21
  • August 4

To register for the workshops, or request a copy of the toolkit, contact the Program Manager at 571-346-1620 or email django.degree@rightnow.com.

About RightNow Technologies

RightNow is helping rid the world of bad experiences one interaction at a time, eight million times a day. A leader in bringing the Cloud delivery model to government, RightNow has successfully served the US government for more than ten years. RightNow CX, the customer experience suite, helps agencies deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the secure government cloud. With RightNow, agencies are able to drive citizen engagement, reduce the cost of operations and increase information transparency within the secure government cloud.

Over 170 government agencies including nearly every U.S. cabinet level agency, Army, Marines, Air Force, members of the Intelligence Community, and DoD, rely on RightNow’s cloud based solutions to answer the call for better citizen service

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.

Source: RightNow Technologies

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