RightNow CX Helps the Department of Defense’s Medical Education and Training Campus (METC), Launch World’s Largest Military Healthcare Institution

Published on December 14, 2009 in Computer Software, Technology

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METC Implemented RightNow CX in 30 Days with Secure, Department of Defense Ready, RightNow Government Cloud

Bozeman, Mont (December 14, 2009) – The Department of Defense’s Medical Education and Training Campus (METC), the world’s largest military medical education and training institution, implemented RightNow CX (NASDAQ: RNOW), the customer experience suite, to support the biggest consolidation of military medical training in DoD history. RightNow CX will help the healthcare education campus train and support medics enlisted in the Air Force, Army and Navy.

“RightNow CX is helping METC create a modern healthcare campus where the focus is on training our military’s enlisted medics to save lives and provide the best treatment possible at our world-wide medical facilities.”
Major Manny Dominguez, PhD, USAF, Chief Information Officer, METC

For METC, RightNow CX was delivered via the RightNow Government Cloud, a highly secure, cloud-based environment designed to support the stringent, evolving levels of compliance and security needs of U.S. government agencies.
METC Relies on RightNow CX to Train and Support Military Medics of the Future

With RightNow CX, METC is consolidating multiple support systems into a single system with a central knowledge foundation. Now, support agents can consistently and quickly respond to students, faculty, and staff via the phone, email, and live chat.

The RightNow powered METC Support Center also:

* Helps students find answers to common questions, greatly reducing incoming emails and phone calls
* Sends surveys after a support interaction to track customer experiences, as well as to students at the end of courses to gather instructor feedback
* Incorporates other systems, such as Microsoft SharePoint, to consolidate and deliver information from multiple sources

“METC’s campus support center relies on RightNow CX to be a one stop contact center for all questions, so students can spend their time training not worrying about where to find information.”
Major Manny Dominguez, PhD, USAF, Chief Information Officer, METC
RightNow CX Up and Running in 30 Days via Secure Government Cloud

METC is launching the world’s largest healthcare education campus in just seven months. Because RightNow CX is delivered via the RightNow Government Cloud, METC was able to deploy the solution in 30 days. The RightNow Government Cloud provides an unparalleled level of security and compliance that METC and other DoD organizations require. The RightNow Government Cloud:

* Meets DITSCAP/DIACAP and US Federal security standard FISMA (NIST 800-53) compliance
* Includes a 24×7 dedicated security and information assurance team
* Allows METC to leverage world-class operating capabilities
* Provides METC with a consolidated single point of contact for system information and administration

“The RightNow Government Cloud is highly secure and DoD compliant. METC is paving the way for other DoD organizations to use cutting-edge technology without investing significant budget and IT resources.”
Major Manny Dominguez, PhD, USAF, Chief Information Officer, METC
RightNow is the Customer Experience and Government Cloud Leader

A leader in bringing the Cloud delivery model to government agencies, RightNow has successfully served the US government for more than ten years. Over 170 public sector clients, including nearly every US cabinet level agency, Army, Marines, Air Force, members of the Intelligence Community and DoD, rely on RightNow CX to deliver real-time information, when and where it’s needed. RightNow CX solutions are also offered on the Apps.gov Cloud application platform, a federal government initiative led by the General Services Administration.

“With a focus on improving the customer experience, RightNow provides a market-leading solution for governments looking to enhance service delivery and interactions with their constituents.”
Datamonitor, March 2009 report, Decision Matrix: Selecting a CRM Vendor in Government

Source: RightNow

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