RightNow Hosts Global Summits in Colorado, Australia and the United Kingdom

Published on October 8, 2009 in Computer Software, Technology

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Leading Consumer Companies, Government Agencies and Industry Experts Gather to Share Customer Experience Insights and See Demonstration of RightNow’s New Social Solution

Bozeman, Mont (October 08, 2009) – RightNow (NASDAQ:RNOW) is hosting RightNow Summit ’09, its annual conference where RightNow customers, partners and industry thought leaders gather to discuss the current trends, opportunities and challenges related to customer experience. The Summit, held in three locations around the globe, will include:

* Keynotes from leading industry experts
* Breakout sessions addressing every aspect of customer experience
* ‘Ask the Experts’ to provide hands-on training in an interactive environment
* Unlimited opportunities to collaborate with experts and peers

“The RightNow Summit offers a unique opportunity for consumer organizations to come together and discuss the realities of delivering great customer experiences in today’s environment; consumers are more empowered than ever before and are demanding exceptional experiences with every interaction. We bring together a group of experts and address this issue head on with our clients as we continue to work on ridding the world of bad experiences.” Greg Gianforte, CEO and Founder at RightNow
RightNow Demos New Social Solution

At each event, RightNow will be demonstrating its latest social solution. RightNow recently acquired HiveLive, an enterprise-class social platform provider. With HiveLive, RightNow has added an innovative platform for building customer support, engagement and loyalty, and ideation communities. These types of online communities can help organizations maximize every opportunity to deliver great customer experiences.
RightNow Summit Americas

RightNow Summit Americas will be Monday, October 26 through Wednesday, October 28 at the five-star Broadmoor in Colorado Springs, Colorado. The event will include:

* Insights on delivering award-winning customer experiences from RightNow’s clients who recently won Gartner & 1to1 Customer Awards, including Motorola, Black and Decker, eHarmony, iRobot and Minnesota Online.
* Keynote speaker Tish Whitcraft, senior vice president of customer care at MySpace will present, “How to deliver superior customer Experiences to 250 Million (and Counting).”
* The Disney Institute will present, “How to build brand loyalty and customer experience tips.”
* Access to RightNow partner sponsors Convergys, Deloitte, amberleaf, Boomi, Language Weaver, Interactive Intelligence, Open Methods, Pervasive, Sajan, Sterling Commerce, and Transera.

RightNow Summit Europe

RightNow Summit Europe will be Monday November 2 through Wednesday November 4 at the Hilton Brighton Metropole, Brighton, on the South Coast of the United Kingdom. The event will include keynote presentations from RightNow clients Trainline, Sony Computer Entertainment Europe and British Telecom, as well as breakout sessions focused on delivering seamless and positive customer experiences, engaging proactively with customers and tapping into the contact center to drive revenue.
RightNow Summit Asia-Pacific

RightNow Summit Asia-Pacific will be Monday November 9 through Wednesday November 11 at the Radisson Resort Palm Meadows on the Gold Coast, Queensland. The event will include keynote presentations from RightNow clients Telecom New Zealand and Canberra Connect as well as breakout sessions focused on delivering seamless and positive customer experiences, engaging proactively with customers and tapping into the contact center to drive revenue.

Source: RightNow

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