RightNow Wins 2007 CRM Magazine Service Leader Award for Third Consecutive Year

Published on May 21, 2007 in Computer Software, Technology

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Bozeman, Mont (May 21, 2007) – CRM Magazine awarded RightNow┬« Technologies (NASDAQ: RNOW) with the 2007 Service Leader award in Web-Support Services for the third year in a row. RightNow received this award based on strong analyst ratings for customer satisfaction, depth of product functionality, company direction, and financial strength.

According to CRM Magazine, “With the release of RightNow 8, RightNow improved its Web self-service offerings as part of its advanced suite of enterprise services.” RightNow 8, the company’s on demand CRM solution, helps companies provide customers with superior experiences by putting knowledge at the point of every customer interaction at every touch point.

RightNow makes it easy for customers to locate the specific information they need through a combination of keywords, natural language queries, and category-based browsing. Also using the latest advances in artificial intelligence, RightNow continuously “learns” how customers search for information and automatically applies that insight to make it easier for them to find what they’re looking for.

The CRM Magazine award follows other recent industry accolades, including 2006 Product of the Year awards for “Sales Force Automation in the Enterprise” and “Hosted Call Center” from SearchCRM.com, “Top 15” CRM Software Award from ISM, and Internet Telephony’s Product of the Year award, which was given to RightNow Voice.

Source: RightNow

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