RightNow Wins Product of the Year Award from Internet Telephony Magazine

Published on March 7, 2007 in Computer Software, Technology

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Bozeman, Mont (March 07, 2007) – RightNow┬« Technologies (NASDAQ: RNOW) today announced that RightNow Voice(TM) has received Internet Telephony Magazine’s 2006 Product of the Year Award. Editors selected RightNow Voice based on RightNow’s commitment to quality, innovation and excellence, while delivering a product that addresses real business needs.

RightNow Voice significantly improves the quality of the customer experience companies provide over the phone, while reducing operating costs, through voice self-service, call routing and contact management capabilities. RightNow offers 11 voice applications, including the recently delivered:

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Web Click-To-Call Back,
which allows customers visiting a company’s web site to request that a representative contact them by phone;
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Voice Outbound Survey,
which enables companies to automatically call customers to solicit feedback about recent interactions; and
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Voice Caller Information Delivery,
which delivers customer information to contact center agents when customers using self-service opt to speak with an agent, eliminating the need for customers to repeat information they’ve already provided.

Within the past year, revenue from RightNow’s voice applications has increased more than 100 percent, as have the number of customers using these applications. Companies such as Electronic Arts, Samsung, and Overstock.com are taking advantage of RightNow’s Voice applications.

RightNow’s voice applications are available through RightNow’s software-as-a-service (SaaS) delivery model, which allows companies to implement them quickly, without having to make extensive investments in computing or telephony infrastructure.

Source: RightNow

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